[Resolved] Indian Oil Corporation [IOC] — Incompetent pump service and operation

somenath1061

Address:

Kolkata, West Bengal, 700028

Dear Sir,

This is with regard to the unprofessional behaviour of one of your pump. The pump in question is the pump located at Jessore Rd, Post Office Rd, Mahendra Colony, Gora Bazar, Rajbari, Dum Dum, Kolkata, West Bengal 700028. I was stuck in a very sticky situation. My car's tyre were flat due to someone's mischievous deeds. It was 28th Oct 2016, 2210 hrs. I arrived at the above mentioned petrol pump and literally pleaded for help. The compressor was working and the staff confirmed it. However they refused any help just to fill up my tyres by saying, and I quote " Air is a free service and hence it is closed at 8 PM and we will not provide any air after this time".

I understand air is a free service, but if someone is in need, are they trained not to help the person?

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Dec 3, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Indian Oil Corporation [IOC] Customer Care's response Noted your grievance.To help us resolve the same, please post details on http://webapp.indianoil.co.in/paribhavam/?toMktgIS=3 or call [protected].