[Resolved] Indian Oil Corporation [IOC] — Indane gas not responding to gas leak emergency | |||||
We are from Kolkata and we had a gas leak at 9 am in the morning. we Lodged a complaint at the emergency helpline 1906 dedicated to the handling of emergency situations. It has been 4 hours hence and no one has showed up to fix it! If this is how a gas emergency helpline is responded to, what would be a normal helpline function as?? Moreover no one is picking up any of the given IOC numbers and probably all the receivers have been lifted up ! This is bizzare the way a gas emergency in the country is handled and responded to. the complaint no is 106887 and we need immediate assistance !!! Was this information helpful? | |||||
Jul 4, 2016 Complaint marked as Resolved Indian Oil Corporation [IOC] customer support has been notified about the posted complaint. Verified Support Jun 03, 2016 Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.
IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.
Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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