[Resolved] Indian Oil Corporation [IOC] — Indane lpg

Lathika Muraleedharan

from Mumbai, Maharashtra

Address:

680 686

My wife, mrs. Lathika muraleedharan (Consumer no.3625)-lpgid:[protected] was registered for indane gas with m/s.Chiramel gas agencies (Indane (Lpg distributor), perinjanam, thrissur-680 686 (Tel:[protected]distributors id : 30571474. We had noticed that there is abnormal delay in supplying the gas cylinders after booking i.E. Booking done on 03/12/2015-cylinder delivered on 08/01/2016-35 days, booking done on 12/01/2016-cylinder delivered on 02/03/2016-46 days, booking done on 03/03/2016-cylinder yet not delivered(As on 25/04/2016). Whenever we are enquiring about the delivery the distributor is giving false promises like next week, but delivery will not take place. Also they are not hearing our complaints properly whenever speaking they will disconnect the phone before completion of the conversation. As per our knowledge the delivery of the gas cylinders will be done within 21 days after booking. Please take up our complaint properly with the concerned distributor and see that we will get the cylinders delivered within the stipulated period i.E. Within 21 days.

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Jun 4, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .