Indian Oil Corporation [IOC] — No action and no complain getting registered

Pitambar Kumar

from Vepagunta, Andhra Pradesh

Address:	854102
Website:	indane.co.in/feedback.php

I have registered online for new LPG connection for my mother Jyoti Mala at Purnea Bihar in Indane Gas and received email confirmation on 6-November-2015 upon completion of KYC filing and payment the registration details are following: Registration no: N[protected] Name of Distributor :- RAJESH INDANE SERVICE Mandatory Security Deposit Charges Item Name Price 14.2 KG Cylinder 1 1450.00 Pressure Regulator 150.00 Total 1600.00 Other Charges Item Name Price DGCC book 50.00 Installation/Demonstration charges for New Connections 50.00 Hotplate Inspection charges at the time of release of new connection 250.00 Suraksha Hose (1.5 Mtr) 170.00 Total 520.00 Total Charges payable :Rs. 2120.00 Kindly note:- Stamp duty charges & the product price of the refill will be charged extra at the time of delivery of the equipments. Please do not reply to this email. In case you need to report a problem/give a suggestion, please proceed through http://indane.co.in/feedback.php. The distributor is not providing connection even after attending them several times. I tried to complain on phone [protected] given at website and also tried online complaing vide the link given in email but the complaing page no opening. the screen short of the page is attached herewith.

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Comments

Pitambar Kumar

from Vepagunta, Andhra Pradesh

The Dealer is very reluctant to provide the connection just for few hundred rupees for their pocket, even after complain with SRN no 2425881. They agreed to give the connection after a month (on 4th dec) of payment made online (on 6th Nov) upon confirmation from indane. Even then my mother had to wait full day there on 4th and 5th dec to get the cylinder, hose and regulator that to after paying Rs. 200 for their pocket in addition to cylinder refill charge. The DGCC book not yet provided and asked us to collect after 10 days. It is usual in my village that everyone runs to the Indane warehouse to collect the cylinder, but no one came to inspect the gas burner and install the gas cylinder, regulator, hose and burner. Upon self installing, the cylinder found to be leaking from the joint of cylinder and regulator, and there is no response from the dealer. When i tried to complain on Indane feed back link given by indane in mail it always show "Error while inserting into master complaint table. Exiting now." and it gave the same upon repeated try.

dimple420

from Shimla, Himachal Pradesh

I also trying to take a new connection from last week and when i contact directly to agencies then they told me about Rs-6800 for 2 cylinder then i told him that i don't need two cylinder then he told me it's mandatory to take 2 cylinder and also gas stove so finally when i applied online also i paid online (Rs-2170/- for one cylinder without Gas Stove) now dealer contact me that your connection is in our office so please collect and pay for same 6800/- then i told him that i already paid online so he said to me come to my office to settle all thing so i will go Saturday let see what happened . In between i contact Indane customer care [protected] he gave me area office number which is located in barakhaba road in new Delhi number is-[protected], Indian oil corporation ltd., 2nd Flr world trade center, Babar road, Barakhamba lane, New Delhi.