[Resolved] Indian Oil Corporation [IOC] — Non delevery of lpg gas cylinder till date after booking.

SUBIR SANTRA

from Mumbai, Maharashtra

Address:

Paschim Medinipur, West Bengal

I Subir Santra is a customer of LPG Gas of IOCL. My IOCL consumer No : is CX-837712. On 20.04.2016 I booked a Refilled Cylinder vide registration no 345450. On 22.04.2016 I received a massage that a cash memo no : [protected] for the above mentioned booking has been generated and the same will be delivered shortly. On the same day another massage has been received by me that my booking stands cancelled due to Door Closed and delivery my be reattempted shortly. In this regard I am informing that from 20.04.2016 to till date my family has not gone any where hence delivery boy has been returned due to close of door is not possible. From 24.04.2016 to till date I met to by deler M/S Ramkrishna Gas Agency, Puratan Bazar, Kharagpur, West Bengal several times to ask the cause of this delay but they told me that very soon refilled cylinder will be delivered. But till date I have not get refilled cylinder.

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Jul 6, 2016

Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .