[Resolved] Indian Oil Corporation [IOC] — Non delivery of gas by distributor | |||
On 5, 3, 2016 i booked a gas cylinder in respect of consumer no.[protected].Then the i received a message on 2.4.2016 conveying that cash memo no.[protected] dt.2.4.16 has been issued.But the dealer is refusing to give door delivery in spite of successive approach on the ground that he has no staff.This is a common feature of lipi gas service, sambalpur to all most all customers.I being a lady not in a position to collect the gas from the distributor. The refusal of dealer to give home delivery amounts to deficiency in service.For the said act of dealer the ioc & the dealer are jointly and severally liable. In the past also i was never given door deliver. Thus it has been proposed to move the appropriate forum for the deficiency in service and compensation therefor. You may have your say on the matter within 3 days, failing which the matter will be agitated in the forum without any notice either to you or to the dealer. It may be stated that the dealer never gives deliver of gas any customer after weighment.It is a continuing habit apparently for some malafide motive. Thanking you. Yours faithfully, Puspalata nanda, Sambalput Was this information helpful? | |||
Jun 6, 2016 Complaint marked as Resolved Indian Oil Corporation [IOC] customer support has been notified about the posted complaint. Verified Support May 02, 2016 Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.
IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.
Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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