Indian Oil Corporation [IOC] — Non supply of refill cylinder at godown / office

Address:

Thiruvananthapuram, Kerala, 695572

Due to non availability of home delivery of cylinders, I usually go to godown/office for collection if cylinders. But, today, it is seen a notice on board of gas agency office that "as per IOC order, there will no supply of refilled cylinders at counter wef 20 Feb 2016". Is there any order prevailing? Please clarify. It should be noted that while making home delivery, delivery men are demanding excess amount. If we insist for bills they refuse to give it. Agency is Ammal Gas Agency, Kattakada(Thiruvananthapuram)Kerala