[Resolved] Indane Gas — Booking cancelled for not having aadhaar number

pawan99

from Ujjain, Madhya Pradesh

Address:	Gwalior, Madhya Pradesh, 474006
Website:	www.iocl.com

I booked twice to refill my indane cooking gas in the end of march and at the begining of april. Both the times my booking was cancelled by the distributor ganesh gas gwalior for not giving the aadhar number. I have given my bank details but now he is pressing to give aadhar number else subsidised gas cylinder will not be given by him. My consumer no is 29640 in the name of saroj agrawal. Recently one cylinder is allowed to me on the condition that aadhar number will be submitted by me within 1 month.

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Apr 29, 2016

Complaint marked as Resolved

Dear Sir I got a mobile call from Shri Mayank Shivhare of Indian Oil on date 28/04/2016 and he assures me that there is no compulsion to submit Aadhar number and the refill will be supplied as and when required. Dealer also called me and assured to supply the refill in future without producing aadhar number and the dealer has also received a call from Shri Shivhare ji for the same. I thanks to Consumer Complaints Team for their support and timely action for quick redressal of my grievance. Thank you once again Saroj Agrawal

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

May 02, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

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Comments

1986anilshukla

from Hyderabad, Telangana

Cylinder delivered on dt.07/4/16, has been observed as gas leaking through it on fixing Regulator.Complaint was made to Nikita Gas, but it hasn't been attended.
Plz send technician or replace this cylinder with the good one.
Thanking you in anticipation of service.