[Resolved]  Indian Oil Corporation — LAXMI GAS AGENCY ETAWAH U.P. PIN 206001 IS NOT SUBMIT KYC FORM

Address:Etawah, Uttar Pradesh

Sir, I went to AGENCY FOR MANY TIME FOR submit KYC FORM NO. [protected] WAITING LIST NUMBER [protected] form on 17.09.14 according to your instructions but the above said LAXMI GAS AGENCY ETAWAH U.P. PIN CODE 206001 denied to take the KYC form saying that give Affidavit, Which is not as per your instructions. As you know as per your instructions each and every customer will have to submit KYC forms along with at least one proof (List of documents) of residence and one proof of identity. As per instructions I went to submit KYC form along with Copy of Voter ID and one photo pasted on the duly filled form but same was refused to accept by the LAXMI GAS Agency. Now let me know whether we are bound to submit KYC form as per your guidelines or as per self made guidelines of that gas agency. It seems that customers are raising their voice but no improvement is seen in the gas services. Kindly look into above the matters personally and take appropriate action in this regard.
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Aug 14, 2020
Complaint marked as Resolved 
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
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Dear P K Dubey

We from IndianOil have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.

IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply within a defined timeframe. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.

Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .

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