Indian Oil Corporation — Suspension of Gas supply without assigning any reason

Address:

Kolkata, West Bengal

I am Somenath Roy residing at Kolkata Customer of Indane Gas . My Indane Gas Consumer No.CX11968928. Dealer : M/s. Green Indane, Kaikhali, Kolkata 52, W.B. I tried for refill booking but the IVRS system is not allowing booking. I visited Dealer they intimated that the gas connection has been suspended by IOC, Central Server and not knowing the reason. Iodged complaints with Customer Care IOC, SRN Nos.2232829, 2237672, 2240335, 2242371 every time the encrypted msg to the said complaints is advise to visit CC office. I visited IOC CC Office Kolkata on 14/07 and 23/07. They are saying they are not aware of reason of suspension and could not help. All documents submitted to the Dealer are perfectly right. Till date neither the suspension illegally made by IOC has not been revoked. Dealer expressing that they can't help as it is done by IOC Central Server. I have no gas in house both cylinders exhausted. My old parents aged over 80 handicapped are suffering for lack of gas. Dealer and Customer Care Office, Kolkata are not helping to lift suspension and I am running from pillar to post between Dealer, IOC CC office and writing complaints for revoking suspension. Til date problem not solved. Is it fair on the part of IOC to harass a genuine customer as they are having monopoly in business of LPG in the country. It is shameless on their part to harass customers. I would appeal to the IOC, Consumer Forum and other Forum to come to my aid to restore supply of gas immediately.