Indian Overseas Bank — Cash detucted from account but not received at atm

IOB A/c no. [protected] On monday 8.6.2015, at tata indicash atm, batlagundu, i inserted my card and typed 5000rs cash and I waited for 5 minutes but cash didnt come and I pressed cancel and in the display it came service is temporarily unavailable. So I went to sbi atm to withdraw cash, but sbi atm says 5000rs debited from your account, so I contacted customer care and complained, but the person straight away said there is a server problem and your cash will be credited within 48 hours, but it is over 67 hours and still now it hasent been credited. Now when I contacted customer care they r saying it is a rupay card so u have to contact the bank, but right now i am in out of station, so please take necessary action to help me get my money