Indian Railway Catering & Tourism Corporation [IRCTC] — Wrong seat allotment to Senior Citizen Lady

Address:Kolkata, West Bengal, 700029
Website:www.irctc.co.in

Very strange to see that I have booked my mothers Rail ticket ( IRCTC ) multiple times over the last 2 years and in-spite she being Senior Citizen lady passenger, shez always been allotted SU Side Upper.
Now this time again she is travelling alone & i have booked the following and same allotment-
[protected] Sealdah to NDelhi / PNR [protected]
[protected] NDelhi to Howrah / PNR [protected]

Requesting the authority to look into the matter and allot a lower seat.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sir/Mam

I forget my user name my mobile is [protected] and my mail id is ([protected]@yahoo.in)

what I do for recover my IRCTC id

I try to create a new id but site is given error (This no is already registered ) please provide the solution
I have cancelled a ticket on 5th of october 2016 in 3AC in mewar express with PNR [protected]. I recieved a messege stating 'Your Tkt Cancelled. PNR,
[protected], Amt 1030 will be refunded in your account.' But it's been 15th of October now and I have not received my money back . kindly resolve this issue please.

Regards
Disha faujdar

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