Indian Railway Catering & Tourism Corporation [IRCTC] — Random allotment of seat to senior citizens

Address:	40002
Website:	IRCTC

So we have been booking tickets since quite long on IRCTC and every time we give preference for lower berth we are either given upper berths or side births for the individual travelling at the age of 55+. what is that your algorithm doesn't pick and allots such hopeless seats. this has not been once or twice now but often. And i am writing you this as you guys yourself have mention to allot algorithmic-ally according to ages and other stuff. So please let us know as to why this is not available.

And FYI the couple traveling is not to good health and hence am writing this complaint after being fully frustrated with seat allotments.

Please work on the same.