Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 1%
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4575
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
212
130


Mobile:
Mobile:
53
37

Fax:
Fax:
+91 11 2334 5400

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
1%
Complaints
4575
Pending
0
Resolved
35
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care related pictures (854)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] — Money refund of train ticket cancellation.

 S S c on Aug 26, 2016
I had booked 9 train tickets of puri jagannath express on 5th august and canceled them on that day. though i had received the cancellation sms on my phone same day, i have not get back my money yet now.
i made payment through SBI Debit card.
Please tell me when and how can i get my money back soon? And give me Diraction How to receive the refund from irctc?...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — 2nd AC coaches of Bangalore Express train no 16316

 chandrankp on Aug 26, 2016
When travelling from Kochuveli to Bangalore on the 21st Aug.2016 the following was noticed.
1.The compartments were very old and pathetic.
2.The toilets were already stinking from the starting point.
3.The curtains in the coach were badly torn.
4.The Air conditioning was being switched off at night.
5.Only one plug point for charging mobile phones in each section of 6 passengers.
6.The dustbins were damaged and in poor condition.
After paying high charges for a berth in the 2nd AC coach one would expect much better facilities from the Railways. Hope...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Overcharging of product

 tushark1989 on Aug 25, 2016
I was traveling from Nagpur to Pune in Azad hind express 12130 on 15-Aug-2016 PNR no. 6555449240 and in morning pantry car tea vendor sold me about tea of 10 rs instead of 7 rs. When I asked him to return me the 3rs change he arrogantly said it costs rs10 and said go and complaint wherever you want to. Pune station was about to come and I was in hurry to get my luggage out so I didn't complain about this matter immediately to any TC also I was traveling with my family and did not want any kind of trouble at that time. Its not about the matter of 3rs, its the matter of attitude of that pantry vendors...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — User is disabled

 Kamal Arora1983 on Aug 25, 2016
Dear Sir,
I am a regular user of IRCTC. I have following user ID with irctc but for some days I am getting "user is disabled" message while logging in. Due to this I am facing a lot of problem for further railway ticket bookings. Please enable my user ID. I ensure you that I am using this ID for personal use.

User ID--- RinkuArora
Mob No 9927307211
Name--- Kamal Arora...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [IRCTC] — E-wallet amount not refunded

 krishna553 on Aug 24, 2016
I booked a tatkal ticket using E-wallet option. There was a failed transaction in my account with E-wallet but the amount was not refunded. I could not see anything in the refund status and there is not e-mail confirmation on what happened to the money.

Please find below the details of transaction.

Transaction ID: 100000576658639 Train No./Name: 11028/MUMBAI MAIL Date of Booking: 11-Aug-2016
Date of Journey: 12-Aug-2016 Date Of Boarding: 12-Aug-2016 Date of Arrival: 13-Aug-2016
From: CHENNAI CENTRAL (MAS) To: CUDDAPAH (HX) Boarding At: CHENNAI CENTRAL...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Tdr requested but did'nt recieved refund

 samkaif3 on Aug 24, 2016
The tdr filed against pnr number 6352844199 with reason party partially confirmed/waitlisted and waitlisted passengers did not travel.
As i recieved the information to file tdr by calling at irctc helpline no. 011 3934 0000,
I filed tdr as on 06 july, 2016 at 20:53:46 but they had not said me to collect non travel certificate against wl/rac passenger, as i have no any such kind of information how could i get to know this all process.
I am a simple user belongs to a middle class family. the amount may be small to you but this is really big for me.
Is there my only mistake...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Complaint on train number 12217 and 12218

 Jinda sidhu on Aug 23, 2016
Hello i m deep before i booked my seat in train number 12217 sampark kranti express kochiveli kerala to chandigarh i have three complaint on this train frst one is bcz now raining session to much rain in south side but this train window mirror not properly closing downside have space then all rain water coming inside second is this train inside roof no good no clean rat rounding inside train no good bed third is washroom no neat and clean to much sticker in this train i hope irctc will be care on this long route train...
Complaint comments  Read comments [1]Complaint category Other

Indian Railway Catering & Tourism Corporation [IRCTC] — Non receipt of Refund

 AbhijitGhosh on Aug 23, 2016
Please see below mail and it is almost seven months, i am yet to get refund for untraveled journey ticket from irctc, despite of mail.

Dear customer,


Your tdr requested against pnr no.8743839743 has been forwarded to northern railway (Nr) on 03-feb-2016. Irctc not received refund from northern railway (Nr). Once refund is received from northern railway (Nr) the same will be credited back to your account.

Your complaint further referred to northern railway (Nr) through e-mail id "cco_ndcr@claims. Indianrail.gov.in".

Please note...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Forgate user id @ password

 Lakhdheersinh Gohil on Aug 23, 2016
Sir i forgot my user id & password so please help me for using the irctc i am thanking you my mobile no 8141599645 my email lakhanmarwadi151081@gmail.com & 2nd id lakhangohil@yahoo.com so please send me my user id and password in my mail account or mobile number i urgently because i booking my ticket so please send my user id & password i am thanking you...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Service

 Ruwaydah on Aug 23, 2016
Its great to see indian railways has progressed a lot. I travelled in rabti sagar pnr4221682693 from erode to chennai on friday 12th august coach b1 seat no 34, 35, 38.. Then i requested tte for other place, he gave us b2 57, 58, 59. I requested for blankets and pillows, the coach attender was rude and he didn't provide us. I explained everything to him, yet no response. My kids slept without pillows and blankets. I kindly need a explanation for what has happened. Please look into the matter. Thanks....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Supply of less quantity

 dandapani_r on Aug 22, 2016
Today I am traveling with my family in double decker train from Bangalore to Chennai
We have ordered tea to the IRCTC vendor and noticed that the quantity of 50% less than the actual quantity
When we asked no response to us
I am raising this complaint on the benefit of travellers
Request you to pls look into the same and take necessary steps
Thanks and regards
Dandapani...
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [IRCTC] — Delay in refund of online cancellation of e - ticket

 maatara1 on Aug 22, 2016
On 15.8.2016, i online cancelled pnr 2801719994, its refund not yet credited in my bank a/c. Irctc claim to have issued refund instructions to its payment gateway. Further, irctc not interested to look into this issue, where and how refund is still missing in network of irctc?? I have repeatedly contacted helpdesk - customer care irctc online & every time they say that refund claim has been sent to its payment gateway. I m senior citizen. Pl help me & to ensure credit of refund in my a/c soonest....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Price chart

 mark& on Aug 22, 2016
There is no price chart available in the coaches, for which the passengers are not getting the correct price for items by caterers providing food, water, snacks. Some examples are:

water bottle is charged for rs.20/- (instead of rs.15/-)
tea is charged for rs.10/- (instead of rs.7/-)
frooti charges for rs.20/-(instead of rs.15/-)
veg meals are provided for rs.120/-

hence it is earnestly requested to provide the price chart in each & every coach & as it was done in the stations kiosks....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Indian Railway Catering & Tourism Corporation [IRCTC] — Poor quality service on swarn jayanti rajdhani express, train no.12958

 Dipen Chanchani on Aug 22, 2016
Pnr-2221394844, train no.:12958, dt:21-08-2016, from ndls to adi, class:2a, seat no. A5, 43
I had asked for boiled veg food, the caterer took order thrice and in the end at 10:00 pm, refused to serve such meals and made me go hungry.
I am still in the train, it is 8:00 am and no tea is served.
These new caterers are not properly trained and can not maintain quality service in such premium trains also.
The flush in the right side toilet is also not working, this implies poor maintainance.
Kindly take necessary actions, as we are loosing faith in the quality of your...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Transaction completed but ticket not generated

 tksree on Aug 21, 2016
Dear sir,

I have booked ticket to vijayawada from bangalore for journey on 10.09.2016 and the transaction of payment has been completed and payment online has been made through icici bank. But the ticket was not generated. The ticket are in the names of t k sreenivas, tk uma, s saroja, date of journey 10.09.2016 - train : 17212 - kondaveedu express. As the ticket was not generated, i checked my transactions and finding the booking not made i have rebooked the tickets. The amount is rs. 2176/-. Kindly arrange to refund the above said amount and oblige.

Thanking you
Complaint comments  Read comments [1]Complaint category Credit Cards

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund money not received

 apache231 on Aug 21, 2016
Tdr reference no - 100000067646236
Pnr no - 6245111573
Reason - train late more than three hours and passenger not travelled
I have filed tdr on 27 september 2015 with irctc. But refund not credited in my account.
I have followed up with irctc but got only one reply i. E. "request forworded to indian railway and we will refund once confirmed railway."

Irctc cheating with me as i can see this incident history has been deleted from their record as wel.
Please take a strict action on it.

My phone no - 8652086270...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund amount not received yet

 sony145 on Aug 21, 2016
Confirmation and the irctc site is showing my amount have been refunded but still i have not received the refund amount in my account. Plz sir look into matter and do the needful for betterment. I am providing the detail of transactions for your perusal. 1) pnr no: 6552389945 cancellation id: 100000103439563 cancellation date: 19th august refund date as per site:20/8/2016 2) transaction id: 100000510549584 refund date as per site: 19/8/16

Sir my contact no is 7208292139...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — The amount rs 938.00 (in new delhi at irctc 12027) has deducted from my hdfc a/c

 gems123 on Aug 21, 2016
I have tried to booking a railway tatkal ticket in the irctc site on 14/8/2015 journey was from ramanathapuram to chennai on 15/8/2015 by train no 18714 the amount rs 938.00 (In newdelhi at irctc 12027) has deducted from my hdfc a/c no 50100088003311but there is no ticket show in the list of booked history. So please consider the case and refund it my same account my transaction ref no 622790581687
Subhash - contact no 8447605253...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Poor service and missing food items

 nilanchalsahai on Aug 20, 2016
Dear sir,
Pnr number -2802372374
Date of journey - 20 august 2016
Train number - 12043

The catering staff failed to provide soup, proper cutlery, ice cream to the passengers. We were provided with lunch just 20 minutes before reaching final destination. The staff also did not five any complaint book when we asked. Moreover, the staff behavior was very rude. For instance, when they didn't provide us with any kettle for tea, they asked to take and share it with the nearby passenger.
We were four family members traveling together and the whole experience...
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [IRCTC] — Paid for ticket and ticket not generated

 Ayushiag72 on Aug 20, 2016
Hi, i paid for a tatkal ticket today 20.8.16 at 11 a. M for jan shatabdi 12056 for 21.8.16 amount got deducted as you can see in the screenshot for there was not ticket generatef because there was not ticket available.. Please refund my money to the same account.
Thank you
Ayushi agarwal...
Complaint comments  Read comments Complaint category Internet Services

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