Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 1%
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4365
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
167
113


Mobile:
Mobile:
46
31


Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
1%
Complaints
4365
Responses
0
Resolved
32
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care related pictures (809)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [Irctc] — Amount refund-reg

 srinivaseie on May 31, 2016
Dear sir,

I am srinivas i have booked ticket from new delhi to chennai in GT express unfortunately that ticket was in waiting list. so i cancelled the ticket at 21st may 2016.In IRCTC website they mentioned my amount is refunded But till now i cannot receive my refunded amount (1840 rs)in my account kindly do needful for this.

Thanking You

regards,
SRINIVAS.R...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — Amout debited two times but ticket not booked

 raman007 on May 31, 2016
Dear Sir/Madam
I would like to say that I was trying to book the ticket through my credit card **** **** **** 7861)of Rs.2195.80 on 19/05/2016.But ticket was not booked through credit card ending with **** **** **** 7861 as some error message was coming.Lastly I booked the ticket through my SBI Net Banking (A/C NO-********092) with reference no-100000512055874IG0BZZIRI7.In the credit card statement showing amount of Rs.2195.80 is charged two times.Therefore, I request you to kindly reverse both amounts.I look forward for your kind co-operation.
USER ID-RKSC29...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Pnr: 4632873922 tatkal ticket auto-cancellation amount not fully refunded

 vmwaran on May 30, 2016
Hi team,


This is regarding the pnr number 4632873922, i booked a tatkal ticket from ncj to tbm for the journey date 22-may-2016 with the reference of the transaction number 100000513887456 with the total amount of 527.9 rupees + transaction fee of 9.50 rupees through my credit card. The ticket was in wl76 after the chart preparation, so the ticket has been auto-cancelled and i got the refund of 445 rupees per the below mail. I want the justification, if the tatkal ticket is in waiting list and auto cancelled means, we would get the whole amount right? Kindly refund my whole...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Without booking of ticket, amount has been debited from my bank account

 sssharma67 on May 30, 2016
On 30 May 2016, at 9:30 AM, i have tried to book 3 ticket from Jaipur to Ahmedabad through irctc website. i have made all the formalities including payment details but it was very shocked for me on receipt the message that 'no ticket is available' and simultaneously received message displaying that " thank you for using your SBI Debit card for a purchase on POS SBIRCTC at IRCTC txn#615110004020.it is very mentally harassed to me . when no ticket is booked by irctc then how can they debited the money from me. this is against the law of contract. for which why the penalty should not be imposed against...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Train cancelled without any kind of message or information

 Mit Choksi on May 30, 2016
Respected sir,
We booked four tickets for jammu tawi in 3a ac class and the train no. Is 09021. We got the message that ticket is confirmed. Yesterday, i checked pnr status and suddenly i'm seen that the train is cancelled. The train is cancelled without any kind of mail, text or information so tell me now how we going to jammu without any reservation. Now, we are face lot of problems for travel to jammu. We don't get any train cancellation message yet. We are in lot of trouble now. I requested you to give us full refund from tickets and please give to compensation for your service. We want...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Charging more rates for foods and drinks including water

 K.Veludhas on May 28, 2016
Railway catering staffs are not supplying the foods and drinks as per the rates fixed by IRCTC.
Mostly cheating the passengers by charging more.
Bette all the food supply staffs should have approved rate chart, so that passanger can verify and buy as per the approved rates.
Witnessed in my travel they are charging more Rs. 5 to Rs.10 than the approved rates....
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — Regarding Refund.

 mayankv33 on May 28, 2016
Dear Team,

My name is Mayank Verma. I booked ticket from irctc with the pnr number 6251885958. After the chart preparation out of three passenger one passenger was in RAC and other 2 WL.Than i contacted to your customer care number they told that the WL passenger will not be able to travel.So i filled TDR before the schedule departure of train from my boarding station MGS.

After 3 days i contacted to the irctc customer care regarding the TDR filled they told that the TDR has been rejected.I asked the reason that why it has been rejected they told that in case of partially...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund amount not received yet

 hemanttmishra on May 28, 2016
Sir
I have booked 2 e-ticket on 19th may on tatkal quota but the ticket got cancelled due to non confirmation and the irctc site is showing my amount have been refunded but still I have not received the refund amount in my account.plz sir look into matter and do the needful for betterment.I am providing the detail of transactions for your perusal.

1) PNR NO: 6552389945
CANCELLATION ID: 100000103439563
CANCELLATION DATE: 19th may
Refund date as per site:20/5/2016

2) TRANSACTION ID: 100000510549584
REFUND DATE AS PER SITE: 19/5/16
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — No Refund of Booking amount for PNR 2314773090 due to Train cancellation as per SMS from DM-IRSMSA at 19:52 hrs 23FEB2016

 Pradeep Kumar Joshi on May 28, 2016
Dear Sir,
We had to go to Dehradun to attend my cousin's marriage. So, I had booked 02 tickets thru my IRCTC account joshi_pk1 on train 12205 Nanda Devi Express of 23-Feb-2016 from NDLS to DDN Dep 23:50 hrs (PNR 2314773090).

But at 19:52 hrs on 23-Feb-2016 (few hours before train dep), I got a SMS from
"DM-IRSMSA"
"Train No 12205 has been cancelled due to unavoidable circumstances. Inconvenience caused to passengers is deeply regretted"

So, we could not go to attend the marriage in the family.

On 24-02-2016, I wrote a mail to etickets@irctc.co.in...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Regarding TDR cancellation

 babji407 on May 28, 2016
Hi


I have booked tatkal ticket through irctc website, unfortunatley my journey plan has changed, so i could not use this ticket and not made journey through train
Regarding this i filed TDR through irtctc.But when filing TDR, i have entered reason wrongly...as coach damaged by mistake.So i want to cancel the TDR, which i filed for wrong reason...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Tatkal ticket booking through irctc

 vhari2016 on May 28, 2016
I tried to book tatkal ticket on 28.05.2016 through IRCTC website for journey from Chennai to Hyderabad by Hyderabad Express.
At 10.00 AM I found the availability as 38 Nos. When I tried to make the payment availability was 22 Nos.
My banking transaction was successful but the ticket did not get booked. I got the error message as " We are experiencing network delays. After one hour we will let you know if the transaction was put through successfully.
Twice I attempted and I got the same message.Amount of Rs.1410.8 got debited twice from my account.
When I tried to book...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Rupees deducted but railway ticket is not booked

 Prateek Mehta77 on May 27, 2016
I have tried to booking a railway tatkal ticket in the irctc site on 27/05/2016 journey was from vadodara jn (Brc) to mumbai central (Bct) on 28/05/2016 by train no train no./name: 12934/karnavati exp the amount rs 1475.80 (In new delhi at irctc 12027) has deducted from my hdfc a/c 50100073159402 but there is no ticket show in the list of booked history. So please consider the case and refund it my same account my transaction id: 100000518394025 contact no 07069973447 mail id prateekm77@gmail.com...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — Refund not found against TDR

 subhash.kr.sharma on May 27, 2016
Hello team,

Tdr reference no - 100000067646236
Pnr no - 6245111573
Reason - train late more than three hours and passenger not travelled
I have filed tdr on 27 september 2015 with irctc. But refund not credited in my account.
I have followed up with irctc but got only one reply i. E. "request forworded to indian railway and we will refund once confirmed railway."

Irctc cheating with me as i can see this incident history has been deleted from their record as wel.
Please take a strict action on it.

Please find attached...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Cheating in allotment of seats

 preksha mishra on May 27, 2016
I booked my ticket from anand vihar, delhi to varanasi, train no.- 22408 on 22/5/2016 (Travel date 13/6/2016).. At the time of booking site was showing 415 vacant seats, but after confirmation i was given ub, mb, sl.. For whom are lower births reserved... I have two kids with me.. How to manage.. Very poor management.In the initial attempt in manduadih express 34 seats were vacant, i pressed the option of "book only if two lower births are alloted". After filling everything they showed "your requirement is not met" so i cancelled my ticket. Again in garib rath same thing happened.. One has to return...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Tatkal ticket not getting booked when available. Premium tatkal ticket is getting booked.

 Varunbansal333@gmail.com on May 27, 2016
I was booking an online tatkal ticket(on IRCTC) for a journey from Secunderabad to New Delhi. I entered all the details on IRCTC portal. Also, the tickets were showing available. But after entering all details and clicking on Pay button at the last moment, it(IRCTC) did not book my ticket.
I thought there was some technical error, I tried again, and it was still showing Tatkal tickets available. I filled all details and then atlast, same happened as before. Now, I tried for Premium Tatkal booking. I had to book the ticket because of emergency, I agreed to pay more than double the amount...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Wrong cancellation charges under provisions of irctc rules

 Aruntnm on May 26, 2016
Irctc doing fraudulent activities, because by provision and rules of irctc before 48hrs of departure of scheduled time, cancellation charges for confirmed ticket to sleeper class is rs.60 per passenger, but that fraud irctc deducted rs.120/passenger to me. For to verify my details pnr no.4632657160 and cancellation id is 100000104403943. I have cancelled my ticket on 25/05/2016 22:34:42 hrs but my departure date is 28/05/2016 22:20:00....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Account deactivated since Feb 2016.

 P.SAMPATH KUMAR on May 26, 2016
Dear sir / madam,

My account has been deactivated since 28-02-2016 and i have been following up the customer support at the following numbers every week.
011-39340000,
Mon - sat (10 am - 6 pm)
011-23344787

Customer care no. 011-39340000
Fax no. 011-23345900
Chennai
Customer care no. 044-25300000

The standard reply is we have forwarded your request to higher up.

I am really surprised at the way the irctc is responding to my emails, we get only ticket nos but not solution to problem.
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund of online booked waiting list ticket

 murali.p. Nair on May 25, 2016
Sir
I had booked my ticket through online from angamaly to calicut on as per the details given below.

Transaction id: 100000507692897
Pnr number of the ticket: 4632641312
Train no./name: 16305 / cannanore exp
Date of journey : 17.05.2016
Status at the time of booking: w/l
Status after preparation of chart : not confirmed
Amount charged : rs.102.90 (Including service charge of rs.22.90)
Amount refunded : rs.20.00
Ticket type : e-ticket

It may be clarified on what basis rs. 20/- is refunded against the ticket...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund of tatkal wl ticket

 anandlalm on May 25, 2016
I booked a ticket (4839947478) Transaction ID 100000513867463 from CLT to TVC on 21-05-2016 and the status was CKWL.

The amount deducted from my account was 792 Rs and ticket cost was 770 Rs., and the ticket didn't get confirmed after chart preparation, but i received a mail saying that 650 Rs.will be refunded. But nowhere in indian railway and irctc sites its mentioned that 120 Rs. will be deducted if ticket gets auto cancelled.
120 Rs is deducted on base of what??? You are already taken service charge, and i didnt get any ticket. Still u are deducting 120 rupees for a ticket,...
Complaint comments  Read comments Complaint category Railways

IRCTC — No confirmation of rac railway ticket

 SANTOSHKMANTRY on May 25, 2016
I had booked my family railway ticket through irctc on 20.04.2016 vide pnr No.8646537958. There were rac during booking of raillway ticket.

but now rac ticket is not confirmed till date.

are there not cancelled of any railway tickets till date?

why are you behave like this.
public will not faith on irctc in future.

kindly take a note and do the needful in the matter.

thanks with regards,

santosh
9904892631...
Complaint comments  Read comments Complaint category Railways

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