Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 1%
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4858
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
272
172


Mobile:
Mobile:
66
46

Fax:
Fax:
+91 11 2334 5400

Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
1%
Complaints
4858
Pending
0
Resolved
45
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care related pictures (902)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] — Old servar se rileted

 Dammu on Dec 9, 2016
Mai india ka aam naagrik hu mera irctc se riquest hai ki old servar id ko band karna chahiya aur sir new servar ko chalu rakhna chahiye kyu old servar par tikato ke dalal tatkal tikat kuch secendo me book kar lete hai hai aur mere jaise bahut se aam nagrik next generation se tikat book karte hai tab tak kuch minto late hai naya servar seat khatam ho jaati hai to aam nagrik kaise tatakal tikat book kare...
Complaint comments  Read comments Complaint category Citizenship & Immigration

Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Status CR Repudiate Train NO 22852

 santhosh kumar_PVS on Dec 9, 2016
HI Team,
I have booked a ticket of 4 passengers from TPTY to VSKP on 4th 2016. Out of four one ticket has been cancelled by myself (i got the refund) whereas remaining three one got c onfirmed & the other two in waitlist. So i thought of filing a TDR.

I have filed a TDR by 13.22 PM where as my Train schedule departure is 14:45 PM.
and it was showing as TDR Status CR Repudiate.

Transaction ID: 100000651943922
Tin No./Name: 22852/SRC VIVEK EXP
PNR No 4537834928
Date of Journey: 04-Dec-2016
Date Of Boarding: 04-Dec-2016...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket not issued but money charged

 satyakam joshi on Dec 9, 2016
Respected sir, I tried to book e-ticket from jbp to kota jn.It charged rs 1005 from my account. Trans. No.634320016099 date 08/12/2016 time 10.49 am. As the ticket was not issued but return amount.My ID is S_KAM.
SMS enclosed as below
Thank you for using your SBI Debit Card 459XX7480 for a purchase worth Rs1005 on POS SBIRCTC at IRCTC txn# 634320016099....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Transaction failed despite successfull payment and availability of tickets under Premium Tatkal

 nrj1606 on Dec 9, 2016
I was trying to book a Premium Tatkal ticket from IRCTC website for Train No: 12150 on 9th Dec 2016. Transaction was failed and ticket was declined despite successful payment. Also, Tickets were still available at that time under this quota. I want to know the reason for failed transaction. It resulted in me not getting the ticket for 10th Dec 2016.

Transaction ID : 100000678258606...
Complaint comments  Read comments Complaint category Travel & Vacations

IRCTC — Train did not reach upto final destination

 Esosteo on Dec 8, 2016
Today when i checked running status of Dehradun Shatabdi Express(12017) before boarding Shatabdi Express found that train will go upto Saharanpur only due to some maintainance work going on track.There were no announcement for same.When asked the ticket checker, informed that today train would go upto Saharanpur only.
Passengers were not at all aware of this fact.On my request train passenger got information by an announcement.But think of those elderly people, ladies with kids who had to complete their rest of journey by road.Is not this an harassment of bonafide passengers who paid for...
Complaint comments  Read comments Complaint category Public Transportation

IRCTC — TDR filed against PNR 6759092420

 Sandeep Jay Mishra on Dec 8, 2016
Hello I have booked 3 tickets under PNR 6759092420 for the 12th Oct 2016 (Raipur-SGP).
The train was running 4-5 hours late due to some track maintenance issue and same was confirmed by station master.
My family decided not to travel.
Charting was done so I was unable to cancel the ticket, however after filing the TDR the IRCTC team is asking me to courier the Original TTE certificate/GC/EFT issued against the PNR number.
I wanted to know how can someone pick the proof without going station and your people don't even provide the same.
Please don't harass the consumers...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Rejection for Train delayed more than 6 hours

 gaurav mag on Dec 8, 2016
Hello,

We booked 2 tickets, PNR no- 2806169669 and 2225413662 of Karnataka Exp(12628) of date 2-Dec-2016 from NDLS to HBJ. When we reached station, there was announcement that train is delayed by 1 hour 50 mins, we decided to wait and we waited till 1:30 AM. During this time it was only announced that train is in yard for inspection . But no time for departure was announced.

Ultimately we left the station at 1:30, and We have to travel till Gurugram and by the time Metro was also not functional. Looking at safety perspective after searching a lot we booked cab for...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund of failed transaction

 er_ravi on Dec 7, 2016
I have tried to book a ticket for Mumbai on 02/12/2016

i have paid rs, 750 twice
but transaction was dropped both the time but my money has been deducted.
now i had complained on irctc care thet said the amount is refund.
but it has been, 5 days the amount is mot refunded in bank account.

i lost a sum of total 1500/-

transaction id's are - 100000672154082, 100000672154326

irctc account - priyashrina20@gmail.com...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [IRCTC] — Info on formation of Train 12650 dated 05/12/2016

 Bhaskar Rao M R on Dec 7, 2016
PNR 2323119218
Class FIRST AC
Date - 05/12/2016
Boarding at Habibganj HBJ

Train formation info on IRCTC app was entirely wrong and the reverse of the actual formation. Train was already late by the time it reached HBJ. On platform display though showed correct formation, gave us only 3 minutes time as the train almost marched in before that. this caused a lot of hard ship to all passengers. we had to make a rushed running towards the correct bogie in front near the engine from rear end as displayed in the app.It was very difficult and I was pushed down from running...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Pests and Cleanliness in Indian Railways 12052

 Yash P on Dec 7, 2016
I was in the D3 compartment of Jan Shatabdi 12052 (Madgaon to Dadar) on Dec 6, 2016. The compartment was fully infested with cockroaches crawling on the floor and out of every single crevices of the train. There were cockroaches in between seats and everywhere near the leg space. This made it extremely uncomfortable for my fellow passengers and I to sit during the train's 8 hour journey. I ended up standing near the doors for most of my journey.
Please note that the train was in this state although there was a notice which said last pest control was done on Nov 26
This was my worst...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Money deducted but ticket is not booked

 Geeta Kotian on Dec 7, 2016
Dear Sir / Madam,
Today i booked a E-ticket from Mumbai (Borivali) to Vadodara through IRCTC. After finishing booking of ticket with my Canara Bank account my IRCTC Account was not opened. but i found that the money is deducted from my account for the transactions but ticket is not booked.

For your info my the ref number of transactions are NR2151426100904C01

Please do the needfull to get back my money back without any deduction...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Problem during our trip from shegaon to CST on 04 Dec 2016 via amravati express

 madhuriparkar on Dec 6, 2016
Dear Sir, during our journey from shegaon to CST on 04 Dec 2016 via amravati express, we have 24 reservations with us. Train reached at shegaon at 9:30 PM fully packed. Even there was no space at the door to enter inside the train, by pushing people we anyhow got the chance to go inside. When we moved to our respective reservation seats, many people already occupied that seats and on asking to leave that seats, they were started bullying with us and started arguing that "we are going for 6th dec programe in Mumbai and these trains and seats are free for us for 10 days and do whatever you want or...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Non refund of cancelled tickets

 PathVision Diagnostics on Dec 6, 2016
The tickets issued under pnr no. 8653149483 and 8253340370 have been cancelled but the refund amount is not credited to our bank acocunt. The reply from consumer executive is not given properly. He states that, your refund has been sent, but no reasons have been given for its non credit to my account and the phone was shut donw. Hence thisrequest for doing needful...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund not got after cancel of tickets

 ujjwal keshari on Dec 5, 2016
Your WL Tkt Cancelled. PNR,
2324488220, Amt 370 will be refunded in your account...

This is the detail but uptill now didn't got refund... It was in Vaishali from new Delhi to Gorakhpur on the date of 24 December 2016 n i have made cancellation on 2 dec n today is 5 dec n uptill now didn't get the refund in my account...my username is ujjwalkesari1...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — TDR Filed

 narmadha manogaran on Dec 5, 2016
Hi Team,

I had booked the train ticket for the journey in the Chennai Mail 12658 from SBC to MAS on 2nd Dec 22:40 hrs. But later I got to know the train will be delayed and will be started from SBC only by 03 Dec 04:00. So I filed a TDR against the category "Train delayed by more than 3 hours and Passenger not travelled" and did not travel in the train.

Could you please let me know when the TDR will be processed and as per the rules full amount would be refunded?...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Burglary in Sleeper coach

 Devilopamudra Devilopamudra on Dec 5, 2016
Date of Incident - 3/12/2016 early morning
Place of Incident - In Telangana state

My parents were travelling from Mumbai to Orissa in Konark expressin sleeper coach. My mom went for washing her face and she was carrying her purse. One person snatched her purse and jumped from running train.
My concern is why there are no security guard in each coach. And people who doesn't have the sleeper tickets are also being allowed to enter into sleeper class. Even though we are paying for sleeper class but its more like general. Ticket collectors are not doing their job properly...
Complaint comments  Read comments [2]Complaint category Other

Indian Railway Catering & Tourism Corporation [IRCTC] — Train timings

 Rajiram18 on Dec 4, 2016
I used to travel between Bangalore and chennai. Most of the time, trains are late by 30 mins or even more than an hour. The lalbagh express has to reach kr puram by 8.30 but it used to reach by 10. It is very slow always. Please, make the trains to follow the at least to the nearest timings.
We are paying a lot and cancellations charges, tax charges are high, but the experience we face is not worth to it....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Can not cancel my ticket as according to rules i can cancel the ticket if train is 3 hours and more delay

 Nagaraju Naramsetti on Dec 4, 2016
I want to trevel from Benaluru city to chennai on december 4, 2016 . As i booked sbc-chennai mail (12658) and the train was delay by fifteen hours when I login my irctc account and wants to cancel the ticket, its is not done as chart is prepared.

But according to the rules of IRCTC if any train was late or delay by more then 3 hours or more then the money should be refunded. But here it is not done So please take care of these kind of situations of the consumers......
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Can not cancel my ticket as according to rules i can cancel the ticket if train is 3 hours and more delay

 Parthesh Bhardwaj on Dec 4, 2016
I want to trevel from jalander city to new delhi on december 3, 2016 . As i booked shane-e-punjab (12498) and the train was delay by more then three hours and when 1 login my irctc account and wants to cancel the ticket, its is not done as chart is prepared.

But according to the rules of IRCTC if any train was late or delay by more then 3 hours or more then the money should be refunded. But here it is not done So please take care of these kind of situations of the consumers....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket not booked and payment always done.

 sana19 on Dec 4, 2016
I am experiencing this issue from last 3 month. Every time I try to book tatkal tickets in first trial it always debit the amount but no tckts has been booking. In second try the tckts hets booked and amount debited thats fine. But whatabout the first debit???? It always refund me with 180 deduction. This is not fair. This is my 3rd time i am experiencing same issue. And now it has put limitation that only 2 tatkal tcktcs can be booked from a IP. What is this?? First of all in first try it just debit the no ticket booking was done and second chance is not possible now. Is it fair? Login session...
Complaint comments  Read comments Complaint category Railways

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