Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care
Indian Railway Catering & Tourism Corporation Ltd.
Customer satisfaction rating: 1%
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4484
COMPLAINTS

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

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Address
9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
205
126


Mobile:
Mobile:
51
36


Additional info
IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
SMS AD to 139

Train Seat Accommodation Enquiry:
SMS TRAIN to 139

Train Fare Enquiry:
SMS FARE to 139

Train PNR Status Enquiry Through Single Number:
Calling 139

View More Information...

Customer satisfaction rating
1%
Complaints
4484
Responses
0
Resolved
33
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care related pictures (834)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] — Worst nimbu pani

 Sumit061 on Jul 27, 2016
Life brand ninbu pani being served in shatabdi (amritsar) is worst in quality
After drinking most people start coughing as it has high content of kms
It tastes bad and has foul smell
Don't know why irctc serves such products
It's better you serve a slice of ninbu instead or a toffee...
Complaint comments  Read comments Complaint category Food

Indian Railway Catering & Tourism Corporation [IRCTC] — TDR filed as per rule but amout not refund

 Jitendra8989 on Jul 26, 2016
I have filed tdr as per rule but amount not refund 27 days passed.
Still status is showing cr registered.
When i will get my refund?
Following are the ticket details:

Transaction id: 100000544386693 train no./name: 12191/ndls jbp sup exp pnr no 2648036324
Date of journey: 30-jun-2016 date of boarding: 30-jun-2016 date of booking: 30-jun-2016
From: new delhi (ndls) to: gwalior (gwl) boarding: new delhi (ndls)
Resv upto: gwalior (gwl) quota: tatkal (ck) class: third ac (3a)
Ticket amount:1125.0 ticket type:e-ticket
Passengers details
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Chhai ka paisa jyada liya jaa raha hai.

 nielpurohit007 on Jul 24, 2016
My pnr number - 6657572047
Train number - 11020

Ma'am/sir,
Iss train me chaai ka paisa 7 ki bajaay 10 liya kaa raha hai. puchne par kaha gaua ki chaai ka 10/-rs hi hai jabki mene online dekha, chai ka paisa 7/-rs hi hai.
170 ml ka disposal cup toh diya jaata hai par chai ki quantity kam rakhi jaati hai.
Mere canteenn me complain karne par vendor ko daanta gaya 10/-rs lene ke liye par jab dusare vendor se chaai liya toh usane bhi 10/-rs hi maanga.
Please solve this issue.
Thanks and regards
Naresh purohit
M - 8015969669...
Complaint comments  Read comments Complaint category Railways

IRCTC — Refund payment of ticket not issued - refund of ticket fair due to delay of train more than 3hr

 hiteshmm on Jul 24, 2016
Dear sir/madam, i had booked a ticket from brc to kuh journey date 5 jul 2016, but the train got late for more than 5 hours (schedule departure at brc was 5:12 am). i had filed the tdr on the same day at 05 jul-2016 9:13 hrs. the status of tdr showing cr repudiate. i was waiting for the train but the train got late so much, so i have filled the tdr before actual arrival of train at brc. please help me on this matter. as per rule total amount of ticket should be refunded if the train gets late more than 3 hours. pnr: 8148922523 transaction id: 100000546893683 date of journey: 05-july-2016 ticket...
Complaint comments  Read comments [1]Complaint category Railways

IRCTC — Not refunded amount

 rohit7980 on Jul 23, 2016
Sir, i have booked one ticket from howarh junction to kiul junction on 28 june 2016 for 13 aug 2016 but ticket was not generated and fare amount was deducted from my iob sb account. Fare cost is rs 298.
I also asked to irctc customer care on 3 july 2016, he told me that you will get refunded in 2 to 3 days but i have not got till now in my sb account.
Kindly do needful. For your convienence i will attached bank statement.

My login id - rohit7980
Tranction no - 0997919801...
Complaint comments  Read comments [1]Complaint category Banks

Indian Railway Catering & Tourism Corporation [IRCTC] — Train is very slow

 manojsnagar on Jul 23, 2016
Dear sir my name is manoj singh Nagar. Add sec 36 noida g.b Nagar up . I'm now traveling in Kolkata anand vihar super fast train no 12323 and my pnr no is 6353972738 this train is very slow and her seed 30 kmh this train is stop every 10 mint's dear sir I request you please resolve this problem arjentli or you can't resolve this problem so please change train timetable...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Train delayed but not get information.

 mdmazammil on Jul 23, 2016
My PNR No:- 6254702884
Train No:- 23226

1- Train delayed by more than 5 hrs. but not get message.
2- Mobile no is with IRCTC as ticket has booked online.
3- Still official site is showing that the train is on time.
4- When I reached station come to know about delay.
5- Official site still showing that the train is on time.
5- Due to this negligence there is wastage of my time & I have to suffer a lot as well.
6- Can you provide the facilities equivalent to Airport by this type of negligence.
7- Kindly confirm the reason...
Complaint comments  Read comments [1]Complaint category Government Organizations

IRCTC — Payment refund issue (ewallet)

 Kunjan Dagli on Jul 22, 2016
Hi,

I tried to book a ticket on jul 01 from cch to gda using ewallet however payment went successful and ticket isn’t booked.

In such scenario i am expected to get my ewallet money to be refunded but till now neither i have received it back nor i can see it under “ticket refund history”.

Could you please help me?

S. No. Transaction id from to date of journey reservation status trans. Amt () transaction date payment status failure reason
1 100000545135604 cch gda 29-oct-2016 not booked 743.0 01-jul-2016 payment settled failed
Complaint comments  Read comments Complaint category Railways

IRCTC — Senior citizen

 sushreedalai on Jul 22, 2016
Booked a ticket for my parents aged 81 and 77 years from bangalore to hyderabad by rajdhani express. I was shocked to see the allocated berth. Both side upper and in different sections. I wasn't expecting this from indian railways. No where in the world you get this kind of treatment for your aged parents. Can the concerned department respond to my mail asap....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Repudiate tdr

 shri111 on Jul 22, 2016
Hi all,

I booked ticket on 26th of feb 2016 from pune to badnera.
Train num: 11039/maharashtra exp
Pnr:8532206839.

There was accident at bhusaval junction and train got diverted from the junction and it never reached badnera.
I traveled till bhusaval and from bhusaval i got down of the train.
At bhusaval junction, tt told me that he can not to any thing as the ticket is made from internet. I never get any thing from tt.

Now my claim is also repudiated.

Please process my claim asap.

Regrds
Hrikant...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket not send money has deducted from account

 somit.mandal on Jul 20, 2016
I have booked a ticketdated. 20/07/2016 from Bolpur to Hawrah in visvabharati fst.passenger for 26/07/2016, booking amount has deducted from my account
amount 336 but no ticket has been send . Ref.no.is 09998569971IG0CJMLZF0

PLS.resove my problem as soon as possible


Somit Mandal
87.dumdum road
Kol 74...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Ewallet not working, and no reply from irctc

 annu100 on Jul 20, 2016
Hi team,

I created ewallet on 5th july 2016 so that i can book tatkal ticket easily. But when i try to book tatkal ticket through ewallet on 8th july, i received otp but payment confirmation page was not coming up and my ticket was not generated. Due to which i have to book ticket through net banking and then i again tried to book tatkal ticket on 9th july again same thing happened. So basically my amount of two thousand is in ewallet and i am forced to use net banking. Even i try on 14th normal booking and the result was same. And i have to book tickets through net banking. And...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — I'm complaining about the door of the 3a coach

 Rupali Gupta Agrawal on Jul 19, 2016
I m travelling in 21125 train in ab1 coach on date 19/7/16. My birth is near the door. The door of the coach is not working properly. It is openingon its own due to which the cooling of the ac is not proper and also foul smell from the toilet is coming. We asked the attender and the tc to look into the matter but they all are unconcerned. Plz do the needful as soon as possible...
Complaint comments  Read comments [1]Complaint category Railways

IRCTC — IRCTC - Railway Booking online account suspended

 csatya69 on Jul 19, 2016
Dear Sir/Madam,

My irctc account has been suspended, I don't know the reason.
I am using this account from past few years.
As per my knowledge I have not done any thing which is illegal or unethical. I don't want to lose this account.
I have all my journey records with this account, This account is also associated with my mobile number and my personal email address.
I don't want to create another account.

Please do the needful ASAP, I want to book ticket for me and Family

Account Details

Name: Satyanarayana
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Wrong pan no update by railway and not ready for correction for financial year 15-16

 KKAGARWAL_786 on Jul 18, 2016
Wrong pan no update by railway and not ready for correction. I had also file application in jhansi
Office but no one is getting serious about that.

My orignal pan no = anypk2527k

Wrong updated in form 16 = arybk2527k

Tan = agrs12316d

Please do the need full.

Tax paid = 3557


Please look in to this matter.

S. K. Agarwal
08805740019...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Refund amount without the commission amount charged

 Prasad B.V. on Jul 18, 2016
When i booked a ticket on 16-jul-2016, the ticket was not booked but the amount was deducted. Today (18-jul-2016) the ticket amount of rs.793 was refunded whereas the commission amount of rs.11.50 is not refunded.

When a ticket is not booked, the commission amount should also be refunded.

Please let me know what is the procedure to get my money back....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Attempt of theft and robbery in unchahaar express

 Abhigaurav on Jul 16, 2016
I booked two tickets for my parents in senior citizen category on 15/07/2016 in unchahar from on to delhi. When train was about to reach old delhi then at outer of station 4 to 5 suspected men came into 2nd a. C. Coach and asked my parents and another fellow lady passenger to help them in bringing luggage from seat to nearest door. They gathered there and covered all the luggage in between them. When my parents tell them to show th luggage they tried to throw the luggage from train near the outer bridge but somehow my father and mother with the help of another fellow sardarji traveller managed to...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [IRCTC] — Deactivation of my account on irctc

 dalpatraj on Jul 16, 2016
Sir, is rajasthan n my business is inkarnataka. All tickets booked on the irctc are my own tickets only. Not a single of other person. Then why my acc."dalpat9005" has been deactivated without prior notice and on wt reason sir, i am old man should be taken care of. Awaiting your reply at the earliest.
I am the single user of my acc. I am your costmer for last 20 years when irctc started almost. I am your real costmer since last 50 years since my native
Thank you in advance
For dalpatraj gehlot.

Belgaum-16/7/2016...
Complaint comments  Read comments [1]Complaint category Fast Food Restaurants

IRCTC — Refund still not received

 bharatmer on Jul 15, 2016
Never ever book your ticket with irctc.

I have booked ticket with irctc, i suppose to travel on 4tht july 2016, but on that day in morning around 10am i got txt msg on my mobile its say train is cancelled so same time i have check my pnr stats on my mobile and shows train is cancel.
After that i went to railway station to conform train is cancel or not so also they told me train is cancel.
So i have arrange something else to get my destination and on the way i have email to irctc about cancellation of my ticket. So they reply me "on our system train is not cancel". Because...
Complaint comments  Read comments Complaint category Family & Relationships

Indian Railway Catering & Tourism Corporation [IRCTC] — AMOUNT DEDUCTED ticket not issued

 Pappoppula Srikrishna Murthy on Jul 15, 2016
Reservation was done on 15 Jul 2016 by using credit card HDFC. amount of rs, 1456 was cut but ticket not generated. second time ticket was issued and rs. 1456 was deducted. ref; IRCTC 11779.
pl. make my first transaction refunded back to my credit card....
Complaint comments  Read comments Complaint category Credit Cards

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