Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Tollfree:
1800 111 139
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89
69
Phone:
+91 44 2530 0000
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18
9
+91 11 3934 0000
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19
13
Mobile:
+91 11 2331 1263
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35
19
+91 11 2331 1264
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8
14
Fax:
+91 11 2334 5400
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IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
View More Information...
Satisfactory Rating
1%
Complaints
3994
Responses
0
Resolved
24
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care related pictures (742)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC — Transaction timed out but amount reducted

 subathranarayanan on Feb 9, 2016
Hi,
I booked ticket from ernakulam to chennai on 26 th.
Transaction got timed out but amount got reducted and ticket not booked.
Kindly let me know when will i get the refund amount of (1037).
I got a record in failed transaction tab.

Failed Transactions
From To Date of Journey Reservation Status Trans.Amt() Transaction Date Payment Status Failure Reason
ERN MAS 06-Feb-2016 Not Booked 1037.9 26-Jan-2016 Payment Settled FAILED

Thanks,
Subathra...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Amount rs 172 deducted 4 times

 Nioma on Feb 8, 2016
Today I tried 4 time to book my ticket but ticket not booked and Rs 172 has been deducted 4 time from my BOI DEBIT CARD please check and deposit in my account...
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — TDR filing

 kajol ko on Feb 8, 2016
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
TDR Filing Date: 28-Jan-2016 08:25:49 HRS TDR Status :CR Repudiate Cancellation ID: 100000087170595
TDR Zone: CENTRAL RAILWAY (CR)

Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

Transaction ID: 100000419067426 Train No./Name: 12702/HUSSAINSAGAR EX PNR No 4629060008

I filed TDR on time but registration failed. Please look into the matter....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — No refund provided for the tickets cancelled

 csneelamsingh on Feb 8, 2016
This is in reference to my cancelled ticket having PNR no. 8531127880. The amount of the cancelled ticket is not refunded yet, but the status of the cancelled ticket shows the refund of Rs. 3340/- I have cancelled the ticket on 26.01.2016 and the refund of the same has not been provided yet. You are therefore requested to look into the matter and resolve the grievances.
As per the telephonic conversation held with Mr. Umesh(Customer Care Executive),...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Payment deduct

 gufu on Feb 8, 2016
My transaction is failed & pnr not prepared but deduct amount rs. 674.35 in my bank debit card
card by transaction on POS 2002 AT IRCTC txn# 603910005361 so please refund my ticket booking amount at my bank A/C....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Complain regarding coach allotted for se1 coach for train number 16227 train and 16228 (Bangalore to shimoga and shimoga to bangalore)

 Chandan Nazre on Feb 7, 2016
This is to complain about the allotting system for SE1 and SE2 coachs for train number 16227 and 16228(from Bangalore to Shimoga and from Shimoga to Bangalore). The coach is allotted at either just back of the engine or at the rear of train. It was very inconvenient for us, as we had to search for the coach(for 16227) which was attached just before the Engine. We had senior citizen who were travelling with us, and had to make them walk all the way till the engine for 16227. Over that as we were back to the engine, we were not able to sleep, as the engine makes sound.
The other problem was...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Activate my irctc account

 Gurunath Vishwakarma on Feb 7, 2016
My irctc account is deactivated please activate it.
id is guru2912
email gurunath29@live.com
as i have to take printouts of tickets...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Forgot login password

 jhuma deogharia on Feb 7, 2016
I have forgotten my password. I tried to submit the answer to the secret question, but sorry say that it had also forgotten my user id is jhuma123d.I appeal to Indian Railway Catering & Tourism Corporation [IRCTC] Please reset my password .If you are facing any problem to disclose it, then I appeal to you please send it at my registered mail.hope this problem salve very earliest....
Complaint comments  Read comments [1]Complaint category Travel Agents

Indian Railway Catering & Tourism Corporation [Irctc] — For tatkal ticket you have to call agent, its irctc guarantee!

 jhuma deogharia on Feb 7, 2016
IRCTC internet booking net is very slow, especially in the morning time, for tatkal tickets it never open the site till 8am and when the site opens then tatkal serveces shows full, It is like fooling people by keeping this services whereas tatkal ticket booke through agents you will get confirmed ticket. It is surprising performance by IRCTC. My question is to IRCTC, have agents any special quota?...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund against tdr pending reg (2 years and 3 months)

 Mahendran Madasamy on Feb 6, 2016
Dear all,

I would like to lodge a complaint aganist irctc for a long pending due aganist my ticket book on 2013 and which is due till date.

As there is no response from either railways/irctc. Please do the needful to get my refund asap.

Regards,

Mahendran
9597645085
Aju_mahi2001@yahoo.com
Irctc id: ajumahi

_
Booking and tdr information:

Transaction details
Pnr number: 4256053750 ticket type: eticket transaction id: 0773412750
Booked on: 11-10-2013 class: 3a internet...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Forget my user id and pw

 Ganesh16091990 on Feb 5, 2016
Sir,
My name ganesh prasad yadav vill-khokham po- shivpurwa amarpatan satna mp
Dob 16/09/1990
Mb 8728097347
And email add.-gpyadavgpyadav@gmail.com...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund of money for not make journey on 02.02.2016

 vedprakashg on Feb 4, 2016
Dear Sir/Madam,
Ref to mail sent to "info@irctc.co.in" & "care@irctc.co.in" and online complain through "http://www.coms.indianrailways.gov.in" on dt.02.02.2016 midnight, I not received any response.

My complain is as follows :
Ref to journey dt.02.02.2016 by Train No-22691, Rajdhani Exp in which booked ticket PNR was -4116585609, Rajdhani Express arrived late(22:25pm) at Bhopal Station while we have to catch Train No- 12185, Rewanchal Exp from Bhopal station which depart time is 22:15 PM and we had also confirm tatkal ticket in 3A reservation which ticket PNR was-8466432535.
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — Refunt amount no yet tranfered to account

 Utm on Feb 3, 2016
Transaction ID:100000384713483
PNR No: 8642573354
Cancellation ID:100000083918326
Date of Cancellation:04-Jan-2016 08:12:07 HRS

the amount of 1380.00/- not yet refunded please help!!!...
Complaint comments  Read comments Complaint category Loans

Indian Railway Catering & Tourism Corporation [Irctc] — Refund of TDR for PNR Number 6745628557

 Manoj Harodia on Feb 2, 2016
As train number 22823 was running late by 7 hours on 14 Dec 2015, hence I asked IRCTC right time to file TDR, in return IRCTC has filed TDR ( I don't exact time when it was filed by IRCTC). Got an email from IRCTC at 10:13 Hours on 15 Dec 2015 having ticket number 2555755 that TDR has been filed.

Later on it was rejected by concern railway authority mentioning it was not filed at correct time. Since I have not filled up TDR or asked IRCTC to do so, I am eligible for refund either from Railway or IRCTC....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Partially cancelled ticket amount not yet refunded

 shankar17mech on Feb 2, 2016
I booked three tickets and tow ticket got confirmed and one ticket got called automatically during chart preparation. The cancelled ticket amount not yet refunded. PNR No 4523987688...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — Balance deducted but pnr and seat not alloted

 Sahil D Hussain on Feb 2, 2016
I hv booked an eticket on train 14732 from Patiala(pta) to delhi(dli) for 06/02/2016,
balance Rs.337/- has been deducted from my account... bt neither pnr nor seat is been allotted to me... I hav provided with ticket id[#2837193]... you are requested to either refund my amount or allot the seat...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — High priority complaint on irctc management and immediate refund of cancellation charges charged for irctc responsibility

 ashok dvs on Feb 1, 2016
To,
head/ in-charge authority,
irctc indian railways

sub: 1-high priority complaint reg refund of cancellation charges and third party charges being deducted for continuation journeys of below mentioned pnr's only because of trains cancelled from vskp to sc -which is our starting journey on 31st jan and there is no before time minimum intimation from irctc due to which we have to cancel all linked journey tickets.
2-immediate refund to our account full amount without dedcutions of below pnr's immediately to re-schedule our journey in two days
take this...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [Irctc] — Amount debited without ticket and refund no amount

 Avinash Janu on Jan 31, 2016
Sir

i have booked a ticket from irctc from jaipur to ahmedabad on 25/01/2016 but ticket is not booked and yet i have not received the payment of tran id-100000421439450 return id-100000421439450 as irctc shows refunded on 27/01/2016. Today my account is charged by difference amount as the service is not provided by the irctc any why should i pay the difference amount. I have sent a mail to irctc through my email id avinashjanu@outlook.Com and ticket no 2795937 is allotted on 25/01/2016 but still i have not received any solution or information regarding this. Why should i bear this...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — I dedicated my balance in my net banking

 Ateek Ahmad Ansari on Jan 30, 2016
Oday I booked a railway ticket but it shows no booking statues but they deducted money from my Net banking on 31.01.2016 01:58 Irctc reference No. 0985914330 my amount 182.90.
so I hope please return my money in my Account No which give above. Hope IRCTC will take strictly action for inconvenience occurred......
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — Non issue of ticket /pnr

 Tapan Baruah on Jan 30, 2016
Booking of E ticket charges dedcted Rs 7577.25 for two tickets agaist the train 12519, journey date 31.01.16 from thane to kamakhya but ticket has beennot issued.
transaction id-100000425011393 dt 30.1.16...
Complaint comments  Read comments Complaint category Railways

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