Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care

Indian Railway Catering & Tourism Corporation Ltd.

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Customer Care Phone Numbers and Contacts

Tollfree:
1800 111 139
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89
69
Phone:
+91 44 2530 0000
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16
9
+91 11 3934 0000
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19
13
Mobile:
+91 11 2331 1263
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34
18
+91 11 2331 1264
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8
14
Fax:
+91 11 2334 5400
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IRCTC Help Contact Through
SMS HELP and send to 139

Train Time Table Enquiry:
SMS TIME to 139

PNR Enquiry:
SMS PNR to 139

Train Arrival Departure Enquiry:
View More Information...
Satisfactory Rating
1%
Complaints
3985
Responses
0
Resolved
24
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Indian Railway Catering & Tourism Corporation [IRCTC] Customer Care related pictures (741)

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Indian Railway Catering & Tourism Corporation [Irctc] — Forget my user id and pw

 Ganesh16091990 on Feb 5, 2016
Sir,
My name ganesh prasad yadav vill-khokham po- shivpurwa amarpatan satna mp
Dob 16/09/1990
Mb 8728097347
And email add.-gpyadavgpyadav@gmail.com...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund of money for not make journey on 02.02.2016

 vedprakashg on Feb 4, 2016
Dear Sir/Madam,
Ref to mail sent to "info@irctc.co.in" & "care@irctc.co.in" and online complain through "http://www.coms.indianrailways.gov.in" on dt.02.02.2016 midnight, I not received any response.

My complain is as follows :
Ref to journey dt.02.02.2016 by Train No-22691, Rajdhani Exp in which booked ticket PNR was -4116585609, Rajdhani Express arrived late(22:25pm) at Bhopal Station while we have to catch Train No- 12185, Rewanchal Exp from Bhopal station which depart time is 22:15 PM and we had also confirm tatkal ticket in 3A reservation which ticket PNR was-8466432535.
Complaint comments  Read comments Complaint category Other

Indian Railway Catering & Tourism Corporation [Irctc] — Refunt amount no yet tranfered to account

 Utm on Feb 3, 2016
Transaction ID:100000384713483
PNR No: 8642573354
Cancellation ID:100000083918326
Date of Cancellation:04-Jan-2016 08:12:07 HRS

the amount of 1380.00/- not yet refunded please help!!!...
Complaint comments  Read comments Complaint category Loans

Indian Railway Catering & Tourism Corporation [Irctc] — Refund of TDR for PNR Number 6745628557

 Manoj Harodia on Feb 2, 2016
As train number 22823 was running late by 7 hours on 14 Dec 2015, hence I asked IRCTC right time to file TDR, in return IRCTC has filed TDR ( I don't exact time when it was filed by IRCTC). Got an email from IRCTC at 10:13 Hours on 15 Dec 2015 having ticket number 2555755 that TDR has been filed.

Later on it was rejected by concern railway authority mentioning it was not filed at correct time. Since I have not filled up TDR or asked IRCTC to do so, I am eligible for refund either from Railway or IRCTC....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Partially cancelled ticket amount not yet refunded

 shankar17mech on Feb 2, 2016
I booked three tickets and tow ticket got confirmed and one ticket got called automatically during chart preparation. The cancelled ticket amount not yet refunded. PNR No 4523987688...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Indian Railway Catering & Tourism Corporation [Irctc] — Balance deducted but pnr and seat not alloted

 Sahil D Hussain on Feb 2, 2016
I hv booked an eticket on train 14732 from Patiala(pta) to delhi(dli) for 06/02/2016,
balance Rs.337/- has been deducted from my account... bt neither pnr nor seat is been allotted to me... I hav provided with ticket id[#2837193]... you are requested to either refund my amount or allot the seat...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — High priority complaint on irctc management and immediate refund of cancellation charges charged for irctc responsibility

 ashok dvs on Feb 1, 2016
To,
head/ in-charge authority,
irctc indian railways

sub: 1-high priority complaint reg refund of cancellation charges and third party charges being deducted for continuation journeys of below mentioned pnr's only because of trains cancelled from vskp to sc -which is our starting journey on 31st jan and there is no before time minimum intimation from irctc due to which we have to cancel all linked journey tickets.
2-immediate refund to our account full amount without dedcutions of below pnr's immediately to re-schedule our journey in two days
take this...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railway Catering & Tourism Corporation [Irctc] — Amount debited without ticket and refund no amount

 Avinash Janu on Jan 31, 2016
Sir

i have booked a ticket from irctc from jaipur to ahmedabad on 25/01/2016 but ticket is not booked and yet i have not received the payment of tran id-100000421439450 return id-100000421439450 as irctc shows refunded on 27/01/2016. Today my account is charged by difference amount as the service is not provided by the irctc any why should i pay the difference amount. I have sent a mail to irctc through my email id avinashjanu@outlook.Com and ticket no 2795937 is allotted on 25/01/2016 but still i have not received any solution or information regarding this. Why should i bear this...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — I dedicated my balance in my net banking

 Ateek Ahmad Ansari on Jan 30, 2016
Oday I booked a railway ticket but it shows no booking statues but they deducted money from my Net banking on 31.01.2016 01:58 Irctc reference No. 0985914330 my amount 182.90.
so I hope please return my money in my Account No which give above. Hope IRCTC will take strictly action for inconvenience occurred......
Complaint comments  Read comments Complaint category Banks

Indian Railway Catering & Tourism Corporation [Irctc] — Non issue of ticket /pnr

 Tapan Baruah on Jan 30, 2016
Booking of E ticket charges dedcted Rs 7577.25 for two tickets agaist the train 12519, journey date 31.01.16 from thane to kamakhya but ticket has beennot issued.
transaction id-100000425011393 dt 30.1.16...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Money deducted without booking

 Toni Tashi Tsomo on Jan 30, 2016
Today I booked a railway ticket but it shows no booking statues but they deducted money from my atm card(4363030119048601)₹652.90 on 30.01.2016 12:17:43 so I hope please return my money in my Account No which give above. Hope IRCTC will take strictly action for inconvenience occurred......
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund my wallet ac

 MR. GIRISH SHAH on Jan 30, 2016
Irctc user name - STARTOURS

Dear Sir / Madam

I was open my IRCTC (online train booking) account in 2014, after i open my account with IRCTC there is one of Wallet account. wallet account means you can top up your money and whenever you book your ticket you use your money when you make reservation with IRCTC.

Today my wallet account balance are around 4798.00 rupee which i unable to use this money or they are not refund to my money due to there is one system to update OTP password which get on your register mobile only. unfortunately my register mobile...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Giving senior citizen upper berth seat

 Chandresh Dedhia on Jan 30, 2016
We all friends went to junagadh
our pnr no 8527403778
our pnr no 8739913900
our pnr no 8639913582
we book ticket on 28 sep 2015
for 25 jan 2016 (120 day )
we all senior citizen got upper berth seat
and we board in train, and saw
all young citizen got lower berth
it was very difficult to go on upper berth seat
and also difficult to get down at night in dark

please update the software
to help senior citizen to get lower berth...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Refund awaiting

 Asim Nabi on Jan 29, 2016
This is reagrding pnr number 2855177325, I booked the 3 e-ticket for travelling from phagwara (PGW) to aligarh (ALJN) in 2 tier AC and it was waiting but on the day of journey the three seats were confirmed under 3tier AC . date of journey was 3 november 2015
the rates of 2 tier and 3 tier are different, the refund for desired amount is not completed yet and its been months since i have been sending them e mails and calling them but still no one is responding.
I have been trying to contact since 6 November but no one is responding, please help...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Ticket cancellation issue

 vjvishal on Jan 28, 2016
We have booked 3 tickets in that 2 female and 1 male.
In my printout it showing as
Female 1 seat number 25
Female 2 seat number 28
Male 1 seat number 31.
And we have cancelled male ticket due to some reason. Now TT is saying that female2 holds seat number 31 and male 1 holds seat number 28 so female 2 ticket got cancelled and he had put fine of 1k....
Complaint comments  Read comments Complaint category Public Transportation

Indian Railway Catering & Tourism Corporation [Irctc] — Not getting my refund for ckwl tickets

 gagarwal on Jan 28, 2016
I have booked three tickets for journey 27-Dec-2015 from Jaisalmer to Delhi out of which one confirmed and other two are in CKWL status.For these 2 tickets I have tried to file TDR but there is some issue in TDR filing and it gives me message
"TDR allowed up to 72 hours after actual arrival of the train at destination."
I also did email for the issue to care@irctc.co.in but no reply from them and also tried to call via phone but no response and customer care also not free.
Please register my complaint against irctc....
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Wrong gender selection

 amit chy on Jan 28, 2016
Dear Sir, i in form that you i have booked e ticket but mistakenly gender selection wrong contact for nearest reservation counter Dadra and Nagar Haveli (U.T) Silvassa, contact with ID proof but refuse for correction advice for Mumbai office please do the necessary action...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway Catering & Tourism Corporation [Irctc] — Food price and quality [Resolved]

 Richhpal Swami on Jan 27, 2016
I'm traveling in jp-cbe sp ex (12970) worst and very unhygienic food serving that will be harmful and charged rs. 10 Instead of 7 for cup of tea and rs. 120 For meals. Request you to please do needful. Thanks...
Complaint comments  Read comments [1]Complaint category Food

Indian Railway Catering & Tourism Corporation [Irctc] — Ticket booking failed but money debited to my account transaction id is 100000422254940

 Adireddy Sardaar on Jan 26, 2016
Hi
Im adireddy
I was trying book a ticket bza to tpty
Transaction I'd is100000422254940
Ticket not booked but payment was completed . amount debited to my account is rs.1197/-
Please refund or recovery my amount.
So please let me know status asap.
My mail I'd is havehari@gmail.com
PH no is +91-8374892666

Thanks
Adireddy...
Complaint comments  Read comments Complaint category Railways

Indian Railway Catering & Tourism Corporation [Irctc] — Money not refunded PNR no 2641930212

 Viragg123 on Jan 26, 2016
Dear team,

I booked two tickets online through irctc.Co.in in AC class PNR no 2641930212 in jammu Tavi express from Delhi to bandikui for the journey on 9 Jan 2015.
The train time was 4.25 am but train reached 8 am, total late more than 3 hrs on 9 Jan 2015, as per rule I cancel my journey in this option but irctc denied for refund.
Kindly do the needful.

Virag gupta
Rudrapur Uttarakhand
9041050124...
Complaint comments  Read comments Complaint category Railways

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