Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Mar 19, 2024
Complaints 10790
Resolved
1834
Unresolved
8956
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 229

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
shazib
from Delhi, Delhi
Report
Copy

amount deducted but ticket not confirmed

Address:Dehradun, Uttarakhand, 248006

I booked a ticket from your site on 9th april 2017 lko to ddn the amount is rs 1165 and the cancellation/refund id is [protected] but my bank account did not received the refunded amount. My irctc user id is afaqable and its mentioning that amount is refunded to my axis bank account. Its already gonna late. Do the needful asap.
So please look into the matter and refund the amount as soon as possible. I have already get the reference...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:110075

Dear sir/madam

I got an email from irctc, no edr has been fed against the particular pnr as party has travelled. Tdr

I booked a ticket for my family for the train 02172/jat cstm spl, date of boarding: 11-jun-2017 from ludhiana, pnr no [protected] but the train was late more than 13 hours, so my family didn't traveled and i raised a tdr request before train schedule time and did well in advance as per the guidance...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sunny PK
from Palghat, Kerala
Report
Copy

online reservation of birth reg

Address:671326
Website:irctc

Sir,
I reserved 2 births in lower births for 04/09/2017 in sleeper coach in malabar express today from nileswaram to aluwe by online as per pnr no.[protected]. During the time of booking there were 75 births. But i got only one middle birth and one side upper. Still there are remaining70 births. We are not keeping fine. So please change to 2 lower births...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nishant somkuwar
from Pune, Maharashtra
Report
Copy

non refund of ticket for cancelled train

Address:Pune, Maharashtra, 412114

I have cancelled my train tickets booked in oct'16 and yr 2017 but i have not received refund amount. I have dropped them several mail but every time a new ticket id is generated, on there request i have provided my bank statements.
Refund id for year 2016 tickets:
[protected]
[protected]
Prn no for year 2017 tickets:
[protected]
[protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
Hitty Shah
from Bhadohi, Uttar Pradesh
Report
Copy

water vending machine at chittorgarh

Train 22901 reaches chittod junction and i go to the water vendor for 1 litre of water.. He confirms that i don't have my own bottle... Says it would cost 10... When i say the cost is 8 he points to another fellow who says don't have change.. On pointing that they are giving change to others he says drink some water and would refill for 2 rupees.
Why i as a consumer have to ask for the right price to be charged 3 times...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Prabhat Kumar Mohapatro
from Mumbai, Maharashtra
Report
Copy

non refund of ticket for cancelled train

Due to flood & bridge washed out between rayagada - therubali, in odisha on 16.07.2017 the train no. 18302 tapaswani express cancelled. Till date i have not received the ticket money booked through irctc automatically as per rule for cancelled train.

The detail as given below:
Transaction id [protected]
Pnr [protected]
Date of journey 16.07.2017
Date of booking 14.07.2017

My mail...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sayan Panja
from Jamnagar, Gujarat
Report
Copy

no refund granted on tdr

Address:Pune, Maharashtra, 411048
Website:IRCTC

No refund has been granted on filling tdr as they mentioned reason for repudiation/rejection:, no edr has been fed against the particular pnr as party has travelled.

Tte are selling out ticket to other and reporting false information on station, and our refund is not given.

The tt are corrupted as sell our ticket to another passenger so they dont file edr report of our absence.

This is my second...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
guddusi
from Jodhpur, Rajasthan
Report
Copy

parcel missing

Address:Patna, Bihar

Sir,
I am waiting for my parcel since two month.
Some goods are parceled by me from jamnagar to patna on date 26. May 17, on train no 15635 (Okha guwahati exp).
But parceled deppt told that they do not receive parcel and no body search it manually.
How can i get this kindly do needful
Parcel no b081403
Cont no - [protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abishek Sirigina
from Perambalur, Tamil Nadu
Report
Copy

high price

Prices in railway station vijayawada (Bza) are really high for a common man to afford. The meals and water bottles are sold for higher prices than the mrp. I bought a packet of puri which was sold for ₹40 (Mrp-₹30), i showed him the mrp but he was not willing to give it for ₹30. And moreover i found chappati in it instead of puri. Water bottles are sold for ₹20 instead of ₹15, if questioned about this they won't give the water bottle.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
naazish akhtar
from Bengaluru, Karnataka
Report
Copy

tatkal ticket not getting booked.

Address:211016
Website:www.irctc.co.in

I was trying to book tatkal ticket but i received an error

"error details
You are permitted only 2 tatkal tickets between 10:00 am to 12:00 pm per ip address"

Around 3 month ago i never used my irctc id and laptop (Wifi) for tatkal ticket

There are giving wrong answer about this problem

Irctc doing big blander nothing else.
Irctc doing benefiting the own agents and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kb sahib
from Jaunpur, Uttar Pradesh
Report
Copy

ticket not confirm

Address:Haridwar, Uttarakhand, 247661
Website:consumer complaints

Dear sir
I have booked ticket itarashi to varanashi on 13.5.2017 in 2ac birth. Ticket details are
Pnr. No.[protected]
Sex-mmob. No.[protected]

Kindly let me know why the ticket is not confirm from w-1 after 59 days.

Regards,

K. B sahib

Mode of payment in cash.

Kindly refund the amount through m. O.
K. B sahib
Tibrewala electrical,...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Minhazkhan
from Sirsilla, Telangana
Report
Copy

assigning same sleeper class to 2 members

Address:Prakasam, Andhra Pradesh, 523001

Oyr family of 5 members are travelling by seshadri express to white field and we have been alloted rac of same berth number for two members. What is the condition now all are oldage people except me then how can they adjust in one sleeper itself. While booking it was under waiting list and after the chart is prepared then rac is assigned with same number for two people how is that possible. If there are no seats than why to give rac same...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sourab Mukherjee
from Bengaluru, Karnataka
Report
Copy

ticket amount not refunded

I had already complained on 21st july and now is the second time. My refund for ticket cancellation is not credited. I had cancelled ticket on 15th july.

Transaction i'd-[protected]
Refund id-[protected]
Transaction amount - rs 1885
Refund amount - rs 1695

In the website it is showing already refunded on 15th july
Bank name - payumpp

Please let me know when...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Phenil Chauhan
from Mumbai, Maharashtra
Report
Copy

not refundable money at my account

Address:400091
Website:[email protected]

Transaction id:[protected] pnr no [protected]
Train no./name:12902 / gujarat mail
Date of journey:18-aug-2017
Date of boarding:18-aug-2017
Class:sleeper class (Sl)
From:ahmedabad jn (Adi) to:borivali (Bvi)
Boarding:ahmedabad jn (Adi)
Resv upto:borivali (Bvi) quota: general (Gn)
Date of cancellation:10-jul-2017 19:01:33 hrs
Ticket type: e-ticket cancellation id:[protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
ck@ss
from Delhi, Delhi
Report
Copy

regarding extra charges

Address:Chandigarh, Punjab, 160012

27 july, 2017 "debit ics[protected]igabrpfuc6commission on irctc" and "debit ics[protected]igabrpjmv9commission on irctc" rs 11.80 has been deducted twice on the same day in my sbi account.
22 july, 2017 "debit ics[protected]igabrkhpk1commission on irctc" rs 11.80 was also deducted in my sbi account
I booked tickets thrice through irctc by netbanking on 20th july and 21st july, 2017.

Why this deduction...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
raunsanni
from Delhi, Delhi
Report
Copy

cancellation of a rac ticket

Address:110092
Website:www.irctc.co.in

I had booked a train ticket from www.irctc.co.in
Ticket details : pnr no: [protected]
Train no : 12452
From : new delhi to kanpur
Date : 23-july-2017

I got to know around 8 pm on[protected] that my ticket is not fully confirmed & is rac. So i decided to cancel it, hence i visited irctc website. But the website was down and carried a message that it will be back only next morning. Then i called up...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Viny Sharma
from New Delhi, Delhi
Report
Copy

regarding refund of cancelled tickets

I cancelled two tickets to lucknow on 19th of july 2017 and the refund amount hasn't been credited to my bank account yet. The cancellation message read that the amount will be credited within 3-4 days. It has been over a week now and no money has been refunded to me. I request you to look into the matter and credit the due amount as soon as possible.

Thank you...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Anoop V Pai
from Bengaluru, Karnataka
Report
Copy

intercity from trivandrum to ernakulam running late

I am a usual traveller in train no:16342. Today, i mean july 27, 2017, the train was halted for a long time for rail clearance at cheppad as well as harippad.. I need to board at ernakulam and the right time of train to reach at ernakulam is 9:40 pm. Today i reached at 10:30. This has been becoming a routine for a long time as i am a usual passenger of this train. Railway should take this complaint as an urgent consideration of many similar...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:New Delhi, Delhi, 110019

I have a few days back received my sbi irctc card embossing a loyalty number promising a host of benefits about booking of rail ticket. The card has been activated.
This loyalty number cannot be added after logging in to my existing log in id with irctc as i am getting a message that registration fee has not been paid.
The matter was taken up with irctc and i was advised that they cannot do anything and i must approach sbi....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sumit Badsara
from Jawad, Madhya Pradesh
Report
Copy

food services

Address:Jaipur, Rajasthan, 302015
Website:www.irctc.co.in

We were travelling from raipur to agra in gondwana exp (12409), we ordered food in itarsi from a person taking orders on behalf of irctc. He asked for ₹100 for a veg plate containing 3 rotis, 3 sabzis, picked etc. We ordered 2 plates. When food got delivered we realised even 30 rs food from street side was enough instead of this plate, it was having roti/chapati which weren't baked, they were 80% raw, sabzi didn't taste good. When we asked...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy