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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 17, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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+91 11 2331 1263
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Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 6

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V
vijaysunyal
Aug 20, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR not refund

Date of the incident 12 August 23
PNR number [protected]

I booked a train from Delhi to Jammu Tawi on 10th August 2023 scheduled for departure on 12 August 2023 at 9.45 PM but the train was running late I checked with the inquiry counter they told it running late by 5 hours and if you don't want to travel late you can file TDR as its only option because I booked ticket in tatkal so he helped me to file TDR that same time....
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V
vijaysunyal
Aug 20, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR files wrong due to Enquiry counter

Address:New Delhi

Date of the incident 12 August 23
PNR number [protected]

I booked a train from Delhi to Jammu Tawi on 10th August 2023 scheduled for departure on 12 August 2023 at 9.45 PM but the train was running late I checked with the inquiry counter they told it running late by 5 hours and if you don't want to travel late you can file TDR as its only option because I booked ticket in tatkal so he helped me to file TDR that same time....
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M
Md sahil Hussain
from Jamshedpur, Jharkhand
Aug 19, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not help

Address:Mango azad masti

IRCTC tell refund complete but i not get refund in my account and they also not give me any help...
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A
AnjanCs98
from Midnapore, West Bengal
Aug 16, 2023
Aug 17, 2023
This thread was updated on Aug 17, 2023
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Money deducted from bank account but not credited in r wallet UTS app

Address:Kolkata

Sir,
Money was Debited from my account but not credited in my UTS R- wallet My UTS Mob : [protected]

I have provided all screenshots
Please look into this matter .

Thanks
Anjan Ghosh...
+3 photos
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R
Rajeev Jha 68
from Delhi, Delhi
Aug 11, 2023
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Refund of difference of fare

Address:DDU NAGAR, SECTOR - III, 15/B,

The journey details are as under:
SC R SF EXPRESS (12771) PNR: [protected] SECUNDERABAD JN (SC)RAIPUR JN (R) Journey Date: 5 Apr 2023 Class
3AC STATUS: No Gaurd certificate was issued. TDR filled on 06/04/2023 but till date refund has not been received. Gaurd certificate not issued. However, issuance of Gaurd certificate was requested. TTE intimated that for tickets booked online no Gaurd certificate shall be issued, the refund...
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P
Pranjali Ghorpade
Aug 11, 2023
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Regarding Train halt at the Narkher Station(Maharashtra)

Please provide a train Stop for GT and Dakshin train at Narkher Junction Maharashtra, as there is no direct train transport available from Narkher to Hinganghat or Wardha(Maharashtra) Earlier before Corona both the trains used to stop at Narkher. It's a kind request please give halt for atleast 2min for GT and Dakshin at Narkher Junction(Maharashtra).

Thank you!...
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N
nibodhs
Aug 9, 2023
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TDR Rejected

PNR No.: [protected]
Train No.: 15232
Date: Mon, 31 Jul 2023
Train was delayed at VARANASI for more than 5 hours.

I filed TDR for delay in train arrival more than 3 hours and not travelled due to delay.

TDR status now : CR REPUDIATE
No reason is mentioned for the above status
As mentioned, Train was delayed for more than 5 hours kindly return my money as i didnt travel....
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D
Dheerendrasingh27
from Kanpur, Uttar Pradesh
Aug 6, 2023
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TDR REPUDIATED stating passenger travelled, however passenger didn't travel through that train

Address:Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001

Hi Sir/Madam,

My name is Dheerendra Pratap Singh and I live in Kanpur -208007.
I booked a train ticket on train 12313 Rajdhani Express with PNR number - [protected], in coach B4 seat Number 42 in AC Tier 3 to travel to New Delhi from Kanpur on Sunday 5th March 2023. When I reached Kanpur station on 5th March 2023, the train was running late for 2+ hours and I had to catch a flight from New Delhi on the same day in the...
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D
Darshan@1
Aug 5, 2023
Aug 6, 2023
This thread was updated on Aug 6, 2023
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I'm Complaining about refund

I booked a ticket through IRCTC on[protected] Transaction id : [protected] of rs. 908.4 and cancelled the ticket on[protected] at 6:01 pm . Refund Amount is 770.56 IRCTC refunded the Amount of 770.56 . But the Amount is not credited to my account till date . Kindly do the needfull as soon as possible . PNR number : [protected]...
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M
mishramk1982
from Ahmedabad, Gujarat
Aug 5, 2023
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Not delivered Balance parcel yet.

Address:Vill- Katiyari, Post-Satraon, Dist- Deoria, UP, Mo. 7878763768

Dear Sir,
I am Manoj Kumar Mishra had booked my household luggage from Lucknow Jn. (LJN) to Deoria Sadar (DEOS)

Parcel Numder[protected]

Item No.- 6 nos ( 5 bundle & 1 iron cot)
Booking Date- 02 Aug 2023

Train no.- 15008(Krishak Exp.)

I got or received 5 items (bundle) but not 1 item (iron Cot) received yet.

I attached the billty copy herewith please...
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S
Aug 5, 2023
Aug 5, 2023
This thread was updated on Aug 5, 2023
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Incorrect - TDR Request Repudiated Through EDR/ECRS

PNR: [protected]
Train No. / Name: 13053 / KULIK EXPRESS
From: HOWRAH JN (HWH)
To: RAMPUR HAT (RPH)
Date of Journey : 09-Jul-2023

Train was diverted and it did not touch the passenger's destination. Hence, the passengers did not travel.

The TDR refund case was registered with[protected] on[protected].

The refund claim was rejected with the following reason.
NO...
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S
Samar4jeet
from Noida, Uttar Pradesh
Aug 3, 2023
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Seat allotment not ok; reservations done four month prior

Address:Noida

PNR :[protected]
PNR :[protected]
Wrong type of seat allotment, giving side berth when we are doing four month prior booking . I will take this to higher level....
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S
Singh26368
from Gwalior, Madhya Pradesh
Aug 3, 2023
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Refund related to train diverted

Address:C 112 new saket nagar, Gwaliir

I have booked 2 sleeper ticket from gwalior to chandigarh with PNR [protected] journey dt 28.7.23., but train is not arrived my source station gwalior. Train goes to diverted root . Hence next day I travel other train gwalior to delhi and delhi to chandigarh. I want refund of my ticket amount Rs.1295/-. Plz provided my refund amount....
+1 photos
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J
Jimmy2000
Aug 2, 2023
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TDR rejection

Dear Sir,

Amritkal ki aap sabhi ko hardik shub kamanaye!!
I am making an effort as a honest, law abiding and 30% tax paying citizen of India.

Sir, I was supposed to go to ACG on above mentioned PNR and train on 27th July 2023
No updates were available on NTES sites. So after reaching the NGP station, Station master told me that 22691 is indefinitely late.
As i had a meeting with Dist Collector...
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S
Salimrepairwala
Aug 2, 2023
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Payment refund

I try to deposit money in my irctc ewallet but money got deducted from my account and in ewallet there is showing faild transaction what next kindly give my money back to my upi account that i can book my ticket...
+2 photos
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J
jagdeep1219
from Ambalappuzha, Kerala
Jul 31, 2023
Aug 2, 2023
This thread was updated on Aug 2, 2023
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TDR status - CR Repudiate

Train Number - 12203 was late more than three hours and I didn't travel on 21st July 2023. I filed TDR on 22 July 2023 at 00:41 HRS which is well inside the stipulated time. IRCTC has rejected my claim with the status: CR Repudiate. My details are as follows.

Train Number - 12203 (Garib Rath Express)
My PNR was - [protected].
Transaction Id - [protected]
Date of Journey - 21 July 2023
Day of Journey...
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S
shambhuzwd
from Patna, Bihar
Jul 25, 2023
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Tdr repudiate failed ho gaya haiplease open

Website:Irctc

मे 29 जून 2023 की लिए टिकट बुक किया था जिसमे मुझे लोअर क्लास प्रोवाइड किया गया था इसलिए मे ट्रेवल नहीं किये उसके बाद हम tdr file भर दिया रेलवे की तरफ से जबाब आया किया मेरे tdr फ्रॉम को रेउपीडिएट...
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P
Praveen Jayadevan
from Bengaluru, Karnataka
Jul 23, 2023
Aug 22, 2023
This thread was updated on Aug 22, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Reason for Repudiation/rejection: Invalid TDR Timestmap : DELAY.

Two PNR Number [protected],[protected]

Train Kerala Express: 12626

Boarding Station: Palakkad Junction

Right time: 1352 hours
TDR filed on 17 July 2040hrs
Delay: By more than 9 hours, reached the station at 2300hrs.

These two are valid TDRs which was repudiated for no reason. Please look into this matter.
The delay costed me an additional travel day, separate...
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R
ramshanmu009
Jul 23, 2023
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Seat occupied by someone

They are asking me to adjust, I have a reservation with PNR: [protected]. Why I need booking they are occupying our seats? Very much dissatisfied....
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S
shekhar55
Jul 23, 2023
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Regarding failed transaction in IRCTC e wallet

I was depositing 1100 in my IRCTC ewallet which failed but amount deducted from bank but unable reflect in e wallet deposit history need refund immediately....
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