Indian Railway Catering & Tourism Corporation [IRCTC] — Can not cancel my ticket as according to rules i can cancel the ticket if train is 3 hours and more delay

Address:110053
Website:irctc

I want to trevel from jalander city to new delhi on december 3, 2016 . As i booked shane-e-punjab (12498) and the train was delay by more then three hours and when 1 login my irctc account and wants to cancel the ticket, its is not done as chart is prepared.

But according to the rules of IRCTC if any train was late or delay by more then 3 hours or more then the money should be refunded. But here it is not done So please take care of these kind of situations of the consumers.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I was booking ticket from jiradei to burdwan but the amount debited from my account without any ticket.please refund my money as soon as possible.
Please cancel my tdr request which filed it by mistake because i clicked another reason for not travelling and now i am not able to cancel tdr filed by mistake
please help
date of journey 27/11/2016
from New Delhi station to Dehradun
PNR No. [protected]

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