Indian Railway Catering & Tourism Corporation [IRCTC] — Reopen of tdr

Address:	400060
Website:	[email protected]

Dear Sir,

I have booked one ticket in the name of Rajesh V Shetty on 16/08/2016 from Mangalore Central to
Lokmanya Tilak Terminus.

The journey date was 01/09/2016. However on 01/09/2016 the train was delayed by 6 hours and so Mr.
Rajesh Shetty did not travel on the said date and took other mode of transport to return to Mumbai.

I had filed TDR on 01/09/2016 only at around 1 pm.

However today, after enquiring with the customer Service I came to know that my TDR has been rejected
giving the reason that the person had travelled on the said ticket.

Please note that Mr. Rajesh Shetty had not travelled on the below mentioned ticket on 01/09/2016.

Passenger Name : Mr. Rajesh Shetty
PNR No.[protected]
Train No. and Name 12620/Matsyaganda Exp
Transaction ID: [protected]
Date of Journey: 01/09/2016
Date of Boarding: 01/09/2016 Schedule Departure: 01/09/2016 12:50
Boarding At : Mangalore Central (MAQ)
Reservation Upto: Lokmanyatilak (LTT)

Kindly look into the matter and do the needful at the earliest and confirm by revert mail.

Regards
Chitra Shetty.