Indian Railway Catering & Tourism Corporation [IRCTC] — Tatkal scheme

Address:	East Singhbhum, Jharkhand, 831004
Website:	www.irctc.co.in

This is to inform you that whenever I use tatkal service for booking a train for new delhi, and as I enter the captcha after filling all the necessary details like name, age, sex, etc., it always shows incorrect for the first time and when I re-enter the same, till then all the tickets are booked. Also, there is no option for State bank of India in net banking payment option. Instead there are other State banks in State bank group. This is really a horrible service IRCTC is providing. Ultimately I end up in contacting the agents to book ticket for me, who charge exorbitant price to book the ticket. I don't understand what is the benefit I am getting using online service to book Tatkal ticket, when I don't get a ticket at all. I am disappointed with the kind of service IRCTC is providing. The same kind of problem is faced by many users also to book a train to any metropolitan city using Tatkal service. I request you to look into this matter seriously and try to improve the services.