Indian Railway Catering & Tourism Corporation [IRCTC] — Tdr submit... But not get refund

I have booked two tickets i. E 3 passenger in train 12328/upasana express
On 22 july 2016 in tatakal in sleeper class from dehradun to lucknow. But train is late more than 3 hours from dehradun on 23 july 2016.

Pnr is [protected] & [protected]

So i submit tdr for both the tickets and passengers have not travelled on 23 july 2016. I have not get any refund.

The one tdr has status cr registered
Cancellation id: [protected]
Tdr zone: eastern railway (Er)
Registration no:[protected]

The other tdr has status:
Reference no: ekt[protected]
Tdr zone: er
Tdr filing date: 23-jul-2016
Refund status: refund under process
Refund date: not available
Refund amount: rs.0.00

Please help me to get my refund.
For any query please contact me at [protected]@gmail.com

Thanks
Manu