Indian Railway Catering & Tourism Corporation [IRCTC] — Ticket ID. IRCTC #4429618,Amount is not credited in my bank account ( Pnr No.[protected] & [protected] )

Address:	New Delhi, Delhi, 110009
Website:	[email protected]

Dear Sir/Madam,

On 17th Nov-16, i cancelled my two ticket, in which PNR No. [protected] & [protected] due to some my personal issue. As per IRCTC executive amount has credited in my bank account on 19th Nov. But in actual today is 30th Nov, but till now amount is not credited in my HDFC bank account. And already 10 days has been over. On 24 th Nov i again called to IRCTC customer care, but that time executive told to me if amount is not credited in your bank account, than send your bank statement from Booking Date to Refund Date, after that i send the statement also and provide the IRCTC TICKET ID # 4429618. After that i received a mail from [protected]@irctc.co.in

Dear Customer,
We would like to inform you that your below enclosed email has been forwarded to the concerned department.You will receive a reply in this regard shortly.

Soni Kumari
Customer Care Exec,
IRCTC, New Delhi
IRCTC TICKET ID# 4429618

But till now amount is not credited in my bank and neither i got any solution. So i request to you please help me for the same.

Rgrds
Anand Kumar
Mobile.[protected]
Email.anand.[protected]@gmail.com