Indian Railway — Illegal ticketing system

Address:	Pune, Maharashtra, 411017
Website:	www.irctc.in

Hi, I had a bad experience regarding Indian railway ticketing system. I booked tickets online, one month before and it was still showing in waiting list on the date of departure. I called indian railway customer care, where a person named Priya received my call and before I could explain her, she dropped my call. My concern was to check if ticket booked by Online and it is still in waiting list will it get cancelled automatically or do I need to book ticket on tatkal? But I never got any answer. My dad's friend who is working in Indian Railway, he arranged us Ticket and that too confirmed seats. My concern is why these Indian Railway is not performing well, are they performing any illegal activity so that passengers can book ticket on tatkal. There are many people whom I met they say same thing mostly youngsters, as online booking tickets wont get confirmed ticket very fast even though they have tickets available still they will tend to display as Waiting List. Poor Indian Railway customer service. That is why our country is still Developing country. Regards, Passenger.