Indian Railway — My parcel haven't reached its destination

Dear sir,

I have booked my bike from new delhi to chapra as on 17-feb-2014. But, till date i have not received my parcel at chapra. I tried to contact at chapra parcel office.Parcel officer is not taking any responsibility. And throw rule book on my face and said read it.
I also tried to contact to parcel office new delhi. The way of talk is very rude and with pathetic attitude. I met the employ name lokesh he said we are not responsible, our duty till the booking, one of his mate suggest one step forward and said we should not talk with passenger after booking. Where should i go to get my bike?

Please look in to this seriously and do the needful.

Lt no a: 3977382
Prr no[protected]

Regards
Jitendra
[protected]
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