Indian Railway — payment not refunded

Address:

Ujjain, Madhya Pradesh

Sir, i booked my ticket online on 23rd Dec 2013, through my ID, but 'www.irctc.co.in' did not book my ticket due to some server/technical problem, for this transaction Rs.691.24 has been deducted from my Axis Bank (internet banking account) account, after 48 hour i checked my bank account but i did received the deducted amount, Today, on 1st Jan.2014, i checked my Irctc user id account, they shown the payment has been settled (refunded) in Axis bank, on 26th Dec.2013 through receipt no.13322622, once again i checked my Axis bank account but the same amount has not been credited to me, kindly guide me what to do?where would i lodge my complaint?