[Resolved]  Indian Railway — Regarding TDR Refund

Address:

Bangalore, Karnataka

Hi, I have filed my TDR online for Ticket PNR No : [protected] on Dated: 22/10/2014.The tickets details is as follow : PNR : [protected] Travel Date :22/10/2014 Source : Bangalore Destination :Patna Travellor Name: Arun Kumar Singh The reason for filing TDR is that i was not having hardcopy of my ID proof and was travelling with a soft copy of my ID Proof .I argued with TTE saying that i have a softcopy of my ID proof but he simply rejected my clarification and charged me a fine and issued a new ticket and took full money from me. As a result i told my son in law to file TDR immediately and he did that with in an hour of travel time . We got an acknowledgement also from IRCTC. After that I spoke to irctc customer care and they told me that it will be settled within 3 month time.But when i checked today in my account i found no refund and after discussing the same thing with IRCTC people.They told that railway has rejected my claim. This is totally nonsense and i feel its a cheating with a customer. Even i found below rules on IRCTC web for TDR refund: This one is copied from IRCTC Website: Ticket deposit receipt(TDR) Rules and Procedure:- About TDR : TDR ( Ticket Deposit Receipt) If the customer was not able to perform the journey due to any /or the following reason 1. Train Cancelled By Railways 2. Train running Late by More than Three hours And Passenger Not Travelled 3. Difference of Fare in case proper coach not attached 4. AC Failure 5. Travelled without proper ID proof 6. Wrongly charged by TTE 7. Party partially travelled 8. Passenger Not travelled The users can apply for refund in such cases. So i request you to kindly look into it and take appropriate action. Regards, Arun Kumar Singh