Indian Railway — Train cancelled but payment not received

Address:

Allahabad, Uttar Pradesh

Dear sir
i booked a ticket for four person from allahabad to mumbai on 18th june for[protected], but at last moment on[protected], it was announced by railway that the train was cancelled due to some reason . but still the payment was not received.

TICKET PNR NO - [protected]

charting status of ticket was 1 conformed and 3 wait list

i contacted to the railway customer care but she said that the payment was not refunded so please help me to resolve it .