Indian Railways, IRCTC — Cancelled Ticket payment not yet received

Address:

Mumbai City, Maharashtra

I had cancelled two tickets on 27th June for the travel date 19th July with Train No : 12519 . I had booked the ticket from Bank of Baroda account but the gateway that was provided by IRCTC for payment was CITI bank. i have co-ordinated IRCTC several times, written several mails for these as usually the refund is done within a week . After calling many times, they responded that the refund was processed on 29th June itself to the payment gateway bank and we cannot provide much information after that . i also contacted my bank to the about the refund but no refund was there for the account . then i again contacted irctc, and told the same where they told we are in process to know the status . Till today 21 July 2015 they are yet in process and they do not provide any information more on that. Checking the irctc website it displays the message as not yet refunded . Refund Status S.No. | Transaction ID | Transaction Date |CancellationID /RefundID Transaction Type |Trans.Amt() |Refund.Amt() |Bank Refund Status Refund Date 1 |[protected] |27-Jun-2015 [protected] CANCELLED 5139.94 4810.0 CITI NOT REFUNDED 2 [protected] 27-Jun-2015 [protected] CANCELLED 10044.94 9430.0 CITI NOT REFUNDED The PNR no for the tickets are : [protected] and [protected] Now i am not getting information from any side . please help me out with it and request you to let me know in case of any more details required. Thanks,