Indian Railways — non refund of ticket fare

Address:Hyderabad, Andhra Pradesh

Dear Sir, We booked tickets from Vishakapatnam to Secunderabad for 10/12/2014 vide ticket bearing PNR numbers[protected],[protected],[protected] and [protected](e ticket). From 10/12/2014 to 14/12/2014 the total coastal region was demolished and severely effected by HUDHUD due to which our train was cancelled. The total coastal region was demolished and severely affected due to which our train was cancelled. We TOO were stuck at Araku valley without any proper facilities like food or transport to get out of the valley along with communication network for cancellation of tickets. As a result of HUDHUD devastation and with great difficulty we were able to start on 13/10/2014 reached Tuni via Paderu (stayed there for more than one day as the road is not cleared) and then to Hyderabad by 16/10/2014 morning and lodged our claim for refund, however we have now received a reply letter that our claim could not be honoured as it was not lodged within time frame of 72 hours. Kindly note that total Vishakapatnam, Araku, Paderu was left without electricity, communication and any other facility for more than one week and in such a situation, It was absolutely impossible to seek refund within 72 hours. Hence we request you to check and guide us to get the refund for which we shall be greatly obliged. Attaching the relevant documents for reference. Your Sincerely N.Rajesh Kumar. Mobile : [protected].
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