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Indian Railways — Parcel not arrived

A parcel sent from indore to mathura on 19th nov (receipt no a926221) containing material to be used for mother's last rites) did not unload at mathura. now the railways says that it has gone to delhi and no definite confirmation when will that material be delivered causing lot of mental harassment. we are now at palwal. would be great if that can be delivered to palwal.
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Today at Railway ticket counter in Ranaghat Junction has rejected a Rs, 10 coin which I got from railway counter only. They are saying that public is not accepting 10 rupee coin so we can not take it.
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