Indian Railways — Platform ticket issuance not proper in majestic

Address:

Bangalore, Karnataka

Hi, i had to send off my mother to chennai via 6am shatabi on 16-may-2015. But i reached the station 15mins before train was to start and when i went to buy a platform ticket, the cue was so big at the bangalore city junction (Majestic) as both plstform n general tickets are issued at the same counter and also no staff at the platform ticket counter, also as my mother is bit old as well and she cannot walk fast, i was forced to ignore to buy a platform ticket. But after sending off my mothèr while i was coming out this checking personnel caught met. I told him this incident, but he insisted i pay the fine of rs.280/-. I asked him to show the rule book, he did not have and started yelling.. Cannot say rules to citizen and this up railway problem to have more options to buy platform tickets for customers/citizens or why cannot you bring an online facility of buying platform tickets... Do this to make passengers and people assisting them life simple. You railways and railway ministry enough off corruption, give good service to citizens...,