Indian Railways — RAILWAY REFUND

Address:

New Delhi, Delhi

I would like to inform you that I had booked an online railway ticket (PNR No. [protected]) for journey from New Delhi to Kolkata (Class-3A) in train No. 12382 (Poorva Exp) through irctc.co.in. The schedule departure of the train was 16:15 hrs. on 09 Feb 2015. On arriving to New Delhi Rly station I came to know through railway enquiry that the train was rescheduled for departure at 22:50 hrs. on 09 Feb 2015. Due to this rescheduling I was unable to travel to Kolkata as reaching late at Kolkata would not fulfill my requirement. Accordingly, I cancelled the e-ticket immediately by filing the TDR through irctc.co.in at 17:48:16 hours dated 09 Feb 2015 (prior to actual departure of the train). TDR Transaction No. [protected]. As per Refund Rules and TDR Filing w.e.f. 01 Jul 2013 (Authority : Railway Board letter No. TC II/2003/12/Refund Policy dated 14 Jun 2013 – The Gazette of India Notification dated 07 Jun 2013) it is clarified that in case of late running of train for more than three hours, Full Refund is permissible if refund is obtained/online TDR filed before actual departure of the train. As per this rule, I should get full refund amounting Rs 1585/-. However, only Rs 790/- has been refunded to me which is quite surprising. In-spite of several requests and reminders to [protected]@irctc.co.in no present status of the case has been informed. It was only told by irctc that the case has been reopened. In view of the above, it is requested to look into the matter to expedite the case so that I can get the full refund as per existing rule. Thanking you in anticipation UJJAL KUMAR