Indian Railways — Refund not given for faulty product - s[protected]

Address:	Faridabad, Haryana, 12101
Website:	www.whaaky.com

Hello,
I am sending emails to [protected]@whaaky.com for my refund but not getting any response. My order no s[protected] for which i send the faulty product twice to whaaky address on the assurance that will get the refund soon.
I got the email from whaaky dtd 10 oct 16 that they will initate the refund in next 5 days, than got the email again on 13 oct 16 that will update the account soon. But on 15 oct 16 got the email that will get the refund in next 10 days. Moreover as per their committment my mobile is not been recharged with the said amount. Neither any one from their team is calling me. Really a pathetic service & will never purchase or refer any one to buy anything from whaaky onwards.