Indian Railways — Refund not yet received. tdr filed with reference number [protected]

Dear sir/madam,

Please find below my up-to-date correspondence that i have already made with the concerned authorities for my refund which has not been received by me in spite of successful tdr filed bearing registration number [protected] on time and tdr status showing "cr registered". As of yet no refunds were made to my account nor i am informed or intimated of the consequences after running from pillar to post, but to no avail.

I would be grateful if you please look into the matter or escalate it to the concerned higher competent authority in order to fix the problem so that genuine refunds/claims are processed faster without any delay and to ease the inconvenience causing to customers and also updated intimation/information of the progress of the refund/claim be mailed to the customer/aggrieved party from time to time until the claim/refund is made/settled/disposed of along with tentative timeframe of the settlement/refund in the name of better services rendered by indian railways.

Regards,
Debasish som


Debasish
Sent
Write
Calendar
Fw: refund not yet received. Tdr filed with reference number [protected]
From: "debasish som"
Show details
Reply reply all forward delete

Dear sir/madam,

I shall be grateful if you can please let me know the status of my refund.

Regards,
Debasish som


Note: forwarded message attached

— original message —

From: "debasish som"[protected]@rediffmail.com on sat, 16 jul 2016 14:08:51 +0530
To: [protected]@indianrailways.Gov.In
Subject: fw: refund not yet received. Tdr filed with reference number [protected]

Dear sir/madam,

On the above subject, can you please confirm and update me when can i get my refund. Below are the correspondence made up-to-date for your information going forward.

Thank you.

Regards,
Debasish som


Note: forwarded message attached

— original message —

From: [protected]@irctc.Co.In on thu, 14 jul 2016 13:20:29 +0530
To: [protected]@rediffmail.com
Subject: re: re: refund not yet received. Tdr filed with reference number [protected]

Dear customer,


With regard to your mail, we would like to inform you that irctc is the web interface for indian railways ticketing system (Passenger reservation system-prs), which provides a facility to book ticket through internet.

Please note that all matters related to trains/fares/refund/routes/scheduling/seat allocation etc are managed by indian railways only.
Since your complaint/suggestion comes within the purview of indian railways, we suggest you to please contact the train superintendent or station master for the same.
Any general suggestions/complaints can be registered at the following link-

http://customercare.Indianrailways.Gov.In/criscm/home. Seam


Thanks & regards
Yashoda
Executive, customer care
[protected]@irctc.Co.In
Ph[protected] / 23340000
Www. Irctc.Co.In
[#3696994]

_
Irctc never asks your personal bank account details through
Call. If you received any call in this regard, please do not
Hare your bank related credentials.
_


— original message —
Subject: re: refund not yet received. Tdr filed with reference number [protected]
From: [protected]@rediffmail.com
Date:[protected]:57:35+05:30
To: [protected]@irctc.Co.In
Cc:
—

Hi!


How long shall i wait for their (Zonal railway's) decision on my status.


Will i be informed in case refund is approved or rejected through mail.


Regards,

Debasish som


From: [protected]@irctc.Co.In
Sent:wed, 13 jul 2016 11:35:30 +0530
To: [protected]@rediffmail.com
Subject: re: re: refund not yet received. Tdr filed with reference number [protected]
Dear customer,


all refund policy is framed by indian railway. Tdr refund is

process/approved/repudiated by zonal railway as per refund rules. Irctc

forward the case to zonal railway on the basis of customer

requests. Once refund received from zonal railway, it will be credited back

to customer account. Your cooperation is highly solicited in this regard.


thanks & regards

yashoda

executive, customer care

[protected]@irctc.Co.In

ph[protected] / 23340000

www. Irctc.Co.In

[#3688651]



_

irctc never asks your personal bank account details through

call. If you received any call in this regard, please do not

share your bank related credentials.

_





— original message —

subject: re: refund not yet received. Tdr filed with reference number [protected]

from: [protected]@rediffmail.com

date:[protected]:22:12+05:30

to: [protected]@irctc.Co.In

cc:

—



hi,







as per your mail below if approved/rejected by the concerned zonal railway, will i not be informed of their decision taken in that regard in writing and what is the waiting period for the reply?. If i have any point from my side to be raised on their decision, who would be the point of contact for better clarification?


much obliged if you please let me know on the above points in detail without any ambiguity.







regards,



debasish som





from: "debasish som"[protected]@rediffmail.com

sent:wed, 13 jul 2016 11:06:21 +0530

to: [protected]@irctc.Co.In

subject: re: refund not yet received. Tdr filed with reference number [protected]

hi,


can you please let me know how long it will take to get my refund if approved?


regards,



debasish som


from: [protected]@irctc.Co.In



sent:wed, 13 jul 2016 10:40:31 +0530



to: [protected]@rediffmail.com



subject: re: refund not yet received. Tdr filed with reference number [protected]



dear customer,


your tdr requested against pnr no.[protected] has been forwarded to south central railway (Sc) railway on 06-jul-2016. Irctc not received refund from south central railway (Sc) railway. Once refund is received from south central railway (Sc) railway the same will be credited back to your account.

please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc

inconvenience caused is deeply regretted

thanks & regards



yashoda

executive, customer care

[protected]@irctc.Co.In

ph[protected] / 23340000







www. Irctc.Co.In







[#3655032]















_







irctc never asks your personal bank account details through







call. If you received any call in this regard, please do not







share your bank related credentials.







_

— original message —


subject: refund not yet received. Tdr filed with reference number [protected]



from: [protected]@rediffmail.com




date:[protected]:04:10+05:30




to: [protected]@irctc.Co.In


dear sir /madam,



please let me know the status on the above mentioned subject.


pfa the screenshot of the tdr filed successfully.


tdr was filed on 30/06/2016 and my request for refund against pnr number [protected] for reason "passenger not travelled", with reference no for this is [protected].


Regards,

Debasish som


Reply reply all forward delete
Inbox
All folders
Contacts
Pull other mails
Signout
Get redffmail app
Check email even when you are not connected to internet.
Get redffmail app
© rediff.com 2016
Disclaimer terms and conditions privacy policy