Indian Railways — Train canceled without any information, partial refund of e-ticket

khan11

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Dear Sir,

I had an e-ticket for my family from Sakleshpur to Yeshwanthpur with train no 16516 (KAWR YPR EXPRES) on May 8 with PNR [protected].

I called the call center 5 times and enquired they replied that the train is scheduled with a delay of 2.30 min and will arrive at 6 o clock. I also send an SMS to 139 and the same information was provided. I checked in your website and it showed the same info.

My family reached the station at 5: 00 pm in heavy rains and were informed by the station master that the train is diverted and wont arrive at the Sakleshpur station.

My family had to again go back in heavy rains.

This is very pathetic service by Indian railways with no information to the passenger of what the status of the train is. And I recieved only partial refund for the e-ticket.

I intend that that action must be taken against the authorities and compensation payed to my family.

Thanks,
Asim

Was this information helpful?

No (0)

Yes (0)

Indian Railways customer support has been notified about the posted complaint.

Jun 16, 2014

Updated by khan11 Dear Sir, I had an e-ticket for my family from Sakleshpur to Yeshwanthpur with train no 16516 (KAWR YPR EXPRES) for[protected] with PNR [protected]. The ticket was conformed. I called the call center 5 times and enquired they replied that the train is scheduled with a delay of 2.30 min and will arrive at 6 o clock. I also send an SMS to 139 and the same information was provided. I checked in your website and it showed the same info. My family reached the station at 5: 00 pm in heavy rains and were informed by the station master that the train is diverted and wont arrive at the Sakleshpur station. My family had to again go back in heavy rains. This is very pathetic service by Indian railways with no information to the passenger of what the status of the train is. And I recieved only partial refund for the e-ticket. I intend that that action must be taken against the authorities and compensation payed to my family. Thanks, Asim