[Resolved]  IndiaRush / Arnit Retail — Not giving refund amount

Address:New Delhi, Delhi
Website:indiarush.com

I purchased 2 sarres(order no[protected] from indiarush, but the quality was not good as it shown in picture, i raised request for return, they called me and said for do courier and they told that we will credit 100 rs. extra in your bank account for courier charges, it's already 25 days crossed, they not even refund my amount, saree cost was 1729and courier charges was 300. after so many mails and calls they are not giving any response, they use to put their customer care number between 10-7 pm, and after 7 ring will go, but no one will be there to pick your calls,
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Complaint marked as Resolved 
IndiaRush / Arnit Retail customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2016
IndiaRush / Arnit Retail Customer Care's response
Dear Madhuri,

Greetings from IndiaRush!!!

We apologies for the inconvenience caused to you. This is regarding your order number #[protected], We request you to kindly provide us next 5-7 working days maximum. We are working harder to close the pending concern on priority. We will update you once again once will close the same, If you still have any concern feel free to revert us back, we are more than happy to help you. Kindly bear with us.

Thanks & Regards:
Team & Regards:
[protected]@indiarush.com
+91 [protected] (10am-7pm)
Verified Support
Feb 08, 2016
IndiaRush / Arnit Retail Customer Care's response
Dear Madhuri,

Greetings from IndiaRush!!!

We like to thank you for your quick revert, We will process the refund in this week only, Will also share you the refund reference number on priority.

Thanks & Regards:
Team & Regards:
[protected]@indiarush.com
+91 [protected] (10am-7pm)
Complaint comments 

Comments

Please process my refund before this weekend.
1 person called me and asked me my card details for refund, and he made transaction around 40000, he was fraud, u people return my amount ASAP, otherwise i will take u to the court.
you people have to refund my amount any how, u can't make people fool
Dear Madhuri,

Greetings from IndiaRush!!!

We apologies for the inconvenience caused to you, As per our telephonic conversation, We like to update you, We will be processing the refund today and same it will get reflect in your account in next 1-2 working days, Will also share you the refund reference number on priority.

Thanks & Regards:
Team & Regards:
[protected]@indiarush.com
+91 [protected] (10am-7pm)
you if you people don't have money to refund than y u are calling and telling than will refund within 2 days, or will initiate your refund amount today, the poor guys. worst shopping exp ever
I am going to complaint for u guys for making people fool, just deal with police now.
the worst people i have ever seen, i have lodge FIR against you people, now talk to police.
Why this complaint is marked as resolved? Madhuri have you got the money back?
Dear Madhuri,

Greetings from IndiaRush!!!


We would like to update you we have refunded your amount on 17th March, If you still have any concern feel free to revert us back, We are more than happy to help you.

Thanks & Regards:
Team & Regards:
[protected]@indiarush.com
+91 [protected] (10am-7pm)

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    IndiaRush / Arnit Retail Phone
    +91 11 4083 4083 [Customer Care]
    IndiaRush / Arnit Retail Address
    630, 1st Floor, Lane No 3, 1st Building, Westend Marg, Saidulajab, New Delhi, Delhi, India - 110030
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