IndiaRush — Refund on online order

Address:Vadodara, Gujarat, 390007
Website:IndiaRush.com

It has been almost nine months now and i am still fighting for a refund on a saree that i returned last september : (Of course, their phone is always busy, if you are lucky to get through you are put on hold and often cut off. No one calls you back, in spite of promising.
They are claiming that they never received the returned item, however, they received another item that was sent in the same package! Their computer was having problems and i was asked to submit a return request via email which i had done, and now they are saying i never returned the product.
I shop online a lot but this has to be the worst experience i have had. It is not the money, it is the principle i am fighting for. Shame on such unethical businesses.
In america and uk there is "better business bureau" that help you solve such problems - no such thing in india to deal with the "ek number ke chor"!
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By the way, the order number is:[protected] ... you too should know it by heart, the number of times I have written to you about it!
Dear Jayshree Dave,

Greetings!!!

We apologize about the delay in your response, We like to update you we have already refunded your amount via NEFT with the RRN. ([protected]), If you still have any concern feel free to revert us back.

Thanks & Regards:
Team IndiaRush.
Need Help ?
[protected]@indiarush.com
+91 [protected] (10am-7pm)
Order #[protected]
Yes, I did receive that refund, thank you. However, there is yet another refund of Rs. 999 due to me regarding item #1016. I suggest you go through all my emails to Mr. Ajay Tomar and issue that refund ASAP.
Thank you.
Dear Jayshree Dave,

Greetings!!!

We apologize about the delay in your response, For your another refund case is still under investigation, Will get back to you for the same as soon as possible, We request you to kindly drop e-mail or call to our customer support team they will surely help you for the same.

Thanks & Regards:
Team IndiaRush.
Need Help ?
[protected]@indiarush.com
+91 [protected] (10am-7pm)
Please check my correspondence with Mr. Tomar for any further explanations.
Your supplier Tiana Creation is LYING about the fact that they have not received item #1016. Since #1016 was sent in the same package with another item which they have received!
It is due to IndiaRush's terrible, inefficient service that this case has taken so long and yet NOT solved. I am not about to roll over and die. It is your unethical business tactics that I am fighting against. Your behavior is unacceptable and I demand my refund.
If you want I can publish all my emails since August 2015 for all your customers to see what kind of service I have been receiving. As you know I always respond to every phone call or email and have records of everything.

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    IndiaRush / Arnit Retail Phone
    +91 11 4083 4083 [Customer Care]
    IndiaRush / Arnit Retail Address
    630, 1st Floor, Lane No 3, 1st Building, Westend Marg, Saidulajab, New Delhi, Delhi, India - 110030
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