Customer Care Customer Care

Plot No. 391, Udyog Vihar, Phase - III
Gurgaon District
India - 122016

Customer Care Phone Numbers and Contacts

+91 12 4451 8550
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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Complaints with pictures are more trusted and informative    View all Customer Care related pictures (15) Complaints & Reviews — Product not delivered - Payment made online - No response from customer care

 kartheek621 on Dec 4, 2014
I have bought Lumia 730 mobile online (Order No - 8000077640) from on 3rd Nov 2014. I have paid Rs. 15, 300/- using my credit card and the product is to be delivered in 4 days. However it was only shipped on 7th Nov 2014 and EVEN AFTER 31 DAYS (4TH DEC 2014) THE PRODUCT IS NOT DELIVERED. I have called customer care (@ +91-9024666666) more than 50 times (not exaggerating). Every time I was asked to wait for 2 more days even after such delay. They do not forward the calls to higher-ups or give a call-back as promised. The complaint which I have registered was closed without...
Complaint comments Read comments Complaint category Mobile Handsets — unsubcribe the indiatimes from mobile

 nkj123 on Jun 3, 2014
sir i am receiving message from indiatimes zigwheels. i have not subscribed it in my mobile no. 9968016695 and 9868222012. i receive message and Rs.10/-is deducted. you are requested to unsubscribe the service from my above two mobile numbers and intimate me accordingly. thanks and looking for an early and favourable action nkjain 9968016695 9868222012...
Complaint comments Read comments Complaint category Mobile Handsets

Indiatimes — Duplicate product received. Refund still not initiated

 deepankersharma on Feb 19, 2014
I purchased a Spykar Jeans from under the order id 3002951102. The product received was a duplicate one and the same was intimated to the website. Its took a month to arrange the reverse pick up and its been more then 20 days that the reverse pick up has been done, but still the amount is not refunded. Pls get the same sorted....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Indiatimes — Cheating/Fraudulent behavior by indiatimes online shopping

 piyushranjan985 on Nov 26, 2013
To start with I am not at all a happy customer of Indiatimes. After doing extensive online/ offline research, I zeroed down to this washing machine Godrej 6.5kg Fully Automatic Washing Machine - WT 650 CF (Carmine Red) with order number 3002808657 on 11th November for my mom this winter.I was confident of both the Product and Service that I was going to get as indatimes being a TOI initiative. Alas now i believe I was totally wrong. Anyways i will illustrate the course of events that followed after my purchase. I followed up after 6, 7 days about shipping with Customer Care as i wanted earlier delivery...
Complaint comments Read comments Complaint category Washing Machines

Indiatimes — Indiatimes Fraud advertisment and fake promises

 mohitverma1984 on Aug 14, 2013
Dear All,

I have ordered on on 01-08-2013 for a mobile note 2 back case (case-mate) brand.

On 22 or 23 I have searched on their site ie: indiatimes but on that day it is showing that the product is out of stock any their is a option to enter our mail id so that they can inform us when it will available so i have done the same.

On 31-07-2013 around 11 Pm I have received a main from indiatimes they are saying that we would like to inform you this product is now available and you can order the same. On next...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Indiatimes — indiatimes shipped wrong item

 nonab on Aug 1, 2013
this is with regard to my order no. 3002533506 with for a pair of Skechers shoes size UK 10/US 11 as a birthday gift for my brother. However, when I gifted the package to my brother, he opened it only to discover that it was the wrong size (US 10.5) not UK10/US 11 as i had ordered! The very next day i called the indiatimes customer care where one nishant kumar took my call and when i brought my problem to his notice and he curtly told me that i should have intimated indiatimes within 72 hours and nothing can be done now. i repeatedly requested him to try to accommodate me but he was...
Complaint comments Read comments Complaint category Online Shopping

Wap. Indiatimes. Com — charging Rs5/7 days on mobile

 nsbhar on Jun 9, 2013
I have been geeting SMS on Mob No +91-9467946777 every week "Dear follo subscriber , your subscription would be renewed Rs5/7 days . To unsub, click" But I have tried my level best but could not unsub the services . Kindly help me to get rid of this unnecessry harassement....
Complaint comments Read comments [1] Complaint category Mobile Service Providers — BP-ITIMES Regarding follo service

 gagandhillon.mwds on Jun 6, 2013
My BSNL mobile no. is 9463106339, my email id. is
kindly unsubscribe for the unauthorized deductions and SMS services provided, from

The unsubscribe option has been sent to my mobile, asking me to click the above
mentioned link, which I couldn't made from my mobile.

Kindly send the unsubscribe option to my above mentioned email id. to click the
same to unsubscribe.

Once again I am requesting you to do the needful, to unsubscribe, and stop...
Complaint comments Read comments [1] Complaint category Mobile Service Providers — refund for cancelled order

 bhuvan shukla on May 29, 2013
on 13/4/2013 i put an order with for purchase of 3 book for rs.304/-

they sent me 2 books and said the 3rd book ( rs.91/-)not available.

they credited rs. 1.20 in my credit card a/c,but remaining rs 90/- they still had not sent despite my several request....
Complaint comments Read comments [1] Complaint category Online Shopping

Indiatimes — Delay in delivery

 Amjadkhan Pathan on May 23, 2013
I made a purchase from indiatimes shopping in 16 may if a nexus 7 tablet as it categorically stated IN STOCK and DELIVERY within 7 it has been almost a week but there seems to be no signs of shipping if product .on complaining on customer care they kept in giving false assurances and with reluctance filed a complaint .now in that complaint they mention date if resolution as 6 June.i smell a fraud here by which indiatimes are giving discount and making use of our money by deejaying the shipping causing anxiety and stress to its customer . Kindly look in to it .my order no is 3002326922...
Complaint comments Read comments [1] Complaint category Online Shopping

Indiatimes — Refund not received

 shibanandadash on May 15, 2013
I order a few books in June, 2012 (Can''t recall the exact date as the online data of the order has been erased by the company) with order number: 3001212056. The order was cancelled due to non availability of the books but the money was not refunded. In spite of many reminders and correspondence, my money has not been refunded by the company....
Complaint comments Read comments Complaint category Online Shopping

Indiatimes / Godrej — Indiatimes Shopping and Godrej cheated and Ate my Hard Earned Money

 harshpratap2005 on Apr 29, 2013
Dear Sir,
I had purchased Godreg Direct Cool Refrigerator for 14,399/- (Excluding Discounts) from on 31 March 2013 (ORDER NUMBER 3002172143). Till today, product is not delivered by the company. They given me Shipment Details of Some HCR Courier. Such details can't help in tracking consignment online. Most probably Indiatimes given me fake Shipment Details...

Till today i have not receipt the product. I complaint to Indiatimes on 17 April 2013, Till today, they failed to reply and also to resolve the matter.

This is open...
Complaint comments Read comments [2]

Indiatimes — fraud by indiatimes

 તરંગ ત્રિવેદી on Apr 23, 2013
I buy karbon a12 from indiatimes on 23 march 2013. i receive product time to time. but i receive defective product. i complaint to indiatimes many times but there are no proper solution. they cant give proper answer.

My order no :- 3002143587
Case id :- 789321...
Complaint comments Read comments [1] Complaint category Online Shopping

Kambola / Indiatimes. Com — non-confirmation of winning at auction held on 17.03.13

 Deepak Choudhary on Apr 1, 2013
I took part in kambola auction held on 17.03.13 for a Karbonn A1 plus mobile. At the end of auction I checked the winner list I found that my bid of Rs 16.34 was declared as winner for being unique and lowest. The very next day i.e. 18.03.13 I contacted kambola at regarding further course of action for claiming prize. I got an email from one of their staff Miss Soniya Mehta asking for my name and address and feedback about kambola and a question to which I promptly replied on 18.03.13 itself.
Few days passed no communication was made by kambola team to...
Complaint comments Read comments [2] / Mail — shut down and lost my an email account and entire data, If someone could help with retrieval back......

 Dinesh Gangaramani on Mar 1, 2013

Dear Sir/Madam,

My name is Dinesh Ramchand Gangaramani,

My complaint is that I've lost my an email account and entire data at as they have shut down; and I lost my an email account and entire data, If someone could help with retrieval back......

It is big problem and issues with lost data and a platform to email and communicate.
It would be great if someone can help me retrieving...
Complaint comments Read comments Complaint category Internet Services

Www. Indiatimes. Com — unable to log in

 vikas9897900535 on Feb 26, 2013
unable to log in to my indiatimes e-mail account since a couple of days. my alternate id is Please do something to get it working again....
Complaint comments Read comments [8] Complaint category Internet Services


 bharathjain on Jan 24, 2013
I had purchased Celsia Maroon Double Bed Sheet Set on 16-Dec-2012 Order No 3001798045, however I was delivered only single bedsheet, the complaint was registered with Indiatimes on 18-Dec-2012, case id 580696. Till today I don't have any resolution, no replacement, no refund. I have made 15-20 phone calls, every time same standard response, we are arranging for a reverse pickup. Hopeless shopping site. Worst customer response and satisfaction....
Complaint comments Read comments [2] Complaint category Online Shopping — Cheating and fraud

 vivek.progress on Jan 2, 2013
I booked a Micromax Fun Book Pro tablet (B987517 - Micromax Funbook Pro (Slate Grey) (1) ) on 5th Dec with Indiatimes as they were offering discount. They promised me to deliver it on 15th December but till now they have not delivered. What can be done and how to go forward with this. My Order Number is # 3001746039. I had made payment with credit card. Now this is not only taking away my trust from online shopping but also they have blocked my money and also blocked me from purchasing it from anywhere else.

Please help.

Vivek -
Complaint comments Read comments [3] Complaint category Online Shopping

Indiatimes — Wrong delivery of product

 ritesh8385 on Dec 31, 2012
I ordered samsung S3 (order # 3001803812) on 12/17. I received samsung E2252 on 12/24. I filed a complaint immediately on 12/24 with indiatimes (case # 593973) and sent the below mail as requested.Yet to hear back on a firm date when i will get the phone i ordered.

I am very deeply hurt by the lack of customer centricity being shown by folks assigned to my case. Vivek is my case manager who is never available in office. I have tried reaching him 5-6 times during the last 5 days. I even talked to customer service floor manager shweta who promised me that i will get a call back...
Complaint comments Read comments [1] Complaint category Mobile Handsets — mobile was purchased and not working was return within 7 days

 mmehta111 on Dec 27, 2012
I had purchse mobie after online presentation of product deatils and feedback, product was not as per the website specification, even not in working condition. and was return within 7 days as per instruction of goods return policy. I have copy of invoice where consignee of product is
and buyer is myself. since seven months passed several mails are communicated, but no reply. nor my paid amount refund / transfer to my account.
please book my complaint and help me how to recover back my amount 2250+170= 2420/-

Complaint comments Read comments [2] Complaint category Mobile Handsets

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