[Resolved]  Indiatimes.com — Product not delivered - Payment made online - No response from customer care

Address:

Chennai, Tamil Nadu

I have bought Lumia 730 mobile online (Order No - [protected]) from nokia.indiatimes.com on 3rd Nov 2014. I have paid Rs. 15, 300/- using my credit card and the product is to be delivered in 4 days. However it was only shipped on 7th Nov 2014 and EVEN AFTER 31 DAYS (4TH DEC 2014) THE PRODUCT IS NOT DELIVERED. I have called customer care (@ +91-[protected]) more than 50 times (not exaggerating). Every time I was asked to wait for 2 more days even after such delay. They do not forward the calls to higher-ups or give a call-back as promised. The complaint which I have registered was closed without solving the issue and upon my force, a new complaint (62538) was registered on 17th Nov 2014. However till today (4th Dec 2014), even after 17 days of registering the 2nd complaint, there is no one who cares about this. All my mails to the customer care mail id [protected]@indiatimes.co.in were not replied. My money is held up for more than a month. Nokia does not bother about my issue. Indiatimes customer care is the worst. It is just faking and cheating with promises. As a last attempt, I have contacted Microsoft and as per its advice I have even mailed [protected]@microsoft.com. Even it is not responding to my mails. I have wasted a lot of time and my money and had mental troubles due to all these. I now need my money back along with the penalty for causing me trouble. I've attached the screen shots for checking the confirmation of all these details. Kartheek