Indigo Airlines — Harassed my wife and kid

VIPUL.AGRAWAL

from Noida, Uttar Pradesh

Address:	New Delhi, Delhi, 100016
Website:	book.goindigo.in

Dear sir / madam,

I am sorry to bring to your kind notice that today i.E 20 / Dec / 2015. My wife and my Infacnt Kid were coming from Delhi to stay with me in hyderabad. And i booked your flight no. 6e -765.

My wife and my Kid reached the Counters counters at 3. 18 am against the time to board at 5:10 am but they were denied to board the flight reason that my wife missed the kid's birth certificate.

Your ground staff was very rude; they harassed my wife and kid and also misbehaved at the airport. They forced her to stay at airport for 10 hours and also forced her to pay Rs 20, 340 extra to board the next flight.

This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a patient of high blood pressure and sugar.

Thanking you

Mr.Vipul Agrawal

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Comments

Submahadev

from Bhimunipatnam, Andhra Pradesh

It is a fact that most of the domestic airlines have poor front line people in the counter. They are not properly trained to handle customers and lack the attitude to be helpful to the passengers. Most of them are rude in their behaviour. It is time these airlines address these issues.