[Resolved] Indigo Airlines — Indigo ruined my honeymoon trip | |
It was my first & worst experience of my life. I called Indigo reservation to book the package for my honeymoon trip & because of wrong information entered by Indigo agent while creating the itinerary; I couldn't go for my honeymoon trip. I called in the morning on the day of my trip for the reservation and flight confirmation and call center agent confirmed that everything is OK and flight is on schedule. When I found out that itinerary had a wrong date, I called Indigo call center right away and asked the agent to have person (who created my itinerary) call me back but no one called back. I called back again next day and talked to Beni and explained him everything and asked him to verify call records as Indigo do record calls but Beni only checked emails history stating there is no mention of October month in emails. More importantly no one from Indigo contacted me to confirm my trip status. To cross check the reservation date with Taj Hotel, I called Taj and I was told that reservation is from 21Oct till 25Oct. Indigo really messed up & more importantly ruined my honeymoon trip plus 80, 000 INR went in water. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. | |
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