Indigo Airlines — My bank account debited due to system error in indigo airline online ticket booking site

Address:	Raigad, Maharashtra, 410210
Website:	www.goindigo.in

I have booked a ticket on 5th july, 2016 for my brother-in-law for a travel from nagpur to mumbai on 6th july, 2016 for attending a medical emergency of his father. When i was booking the ticket on goindigo site, i have updated all the details related to the passenger and when the system took me to payment window, i got an error message, though i do not have details of the message and neither i have taken any screen shot of the error message. But i am sure the message was something like "the airline has revised the pricing for this flight and the system is resetting the pricing" and again it took me to update the passenger details. So it was obvious that the ticket was not booked in the first attempt. I had updated the passenger details once again and received the billdesk payment transaction message saying "kindly note the indigo transaction id below for your reference. Transaction id: 39922e7d6c[protected] for inr 4229.00.

But in my first attempt for booking the ticket i did not get any bill desk transaction message and neither i had received any email from email id '[protected]@goindigo.In'. But rs.3593/- were deducted from my icici bank account. If the argument of the airline is true that the ticket was booked in the first instance, i should have received both the emails, one from your resevations mail id with the booked ticket and another from bill desk stating transaction details for rs.3593/-. I am enclosing the screen shots of the email and booked ticket transactions for your reference. Therefore, i request indigo airlines to refund my amount of rs.3593/- without any deductions as the fault was with their system. I am sure in the interest of consumer interest the airline will refund my amount at the earliest.