[Resolved]  Indigo Airlines — Refund of ticket for denial of boarding

Address:

New Delhi, Delhi

I am serving in the paramilitary force. As per certain facilities extended by Indigo Airlines, dependents can avail 50% concession in ticket booking. My 19 years old sister namely MERCY KOM availed this 50% concession for her journey from Delhi to Imphal and back (PNR No : Z3Y9MD) on 15/12/2013 (Flight No. 6E221) and 4/1/2014 (6E128) respectively. Again, I booked ticket for Mercy Kom on 16/6/2014 for her journey from Imphal to Delhi on 1/7/2014 (PNR No. JC6N2H) by Flight No. 6E222. While booking the ticket online, the same facility to dependents was still available. On 1/7/2014 while check in at Imphal Airport, the staff of Indigo Airlines denied my sister boarding on the ground that the term 'dependent' now only applicable to spouse and dependent children. It is not known when this amendment was made by the Indigo Airlines. My sister as well as myself made request the ground staff of Indigo airlines at Imphal to cancel the ticket if the facility of other dependents except spouse and children, has been withdrawn but they refused to cancel the ticket amounting to Rs. 6, 654/- stating that such refund is not possible. My sister had to book another ticket for 3/7/2014 (PNR No. U8LB8G) by the same Indigo airline @ Rs. 14, 000/- for Delhi from Imphal. My sister faced a big humiliation, mental torture and missed important classes in Delhi. Indigo staff could have allowed her to board the same flight by depositing the different amount but they did not so. It is my request that Rs. 6, 654/- may be refunded by IndiGo.