[Resolved]  Indigo Airlines — Refused to issue boarding passes & charging too much extra fare for next flight.

Address:	Gurgaon, Haryana, 4000081
Website:	www.goindigo.in

On 20.5.16, i was supposed to travel with my wife & two children (Total 4 passengers) from delhi to mumbai via 6e-175 flight which was scheduled to departure at 13.10 hrs. When we arrived airport at 12.40 hrs. After showing id proofs of all four passengers, i asked one of indigo staffs whether we would be able to get the flight or not. He replied that we will get the flight easily. But when we reached the counter of indigo airlines at 12.48 hrs., he refused to issue the boarding passes saying that the security gate no. 6b was closed. He then asked us to take the next flight by paying the difference of fare. My entry time of 12.48 hrs. On the counter to get the boarding passes is registered in the computer. However as per his advice i choose the next flight (Flight no. 6e-191 at 16.55 hrs.) by paying the difference of rs.63, 812/-. It had caused a lot of inconvenience to me & my family. It is came to know that the flight no. 6e-191 was not fully occupied. There were 5 seats lying vacant. We would have easily accommodated in indigo flight 6e-191 without any extra fare.

This is a clear case of harassment and extortion.