Indigo Airlines — Staffs at Ranchi are not aware of the Rules and were Misbehaving

Address:

Ranchi, Jharkhand

At Airport, staffs are less educated about the rules causing inconvenience to us. I had hand luggage of 9 kg (kg is inclusive of laptop). These people were not allowing me to take the baggage as they said that, you are not allowed to take 2 baggage(laptop bag and one air bag) as hand luggage.But while travelling from Bangalore I did not face any issues regarding 2 baggage's. I don't understand when 7 kg plus laptop ( that equals around 10 kg) is allowed, why the hell the Staffs were creating havoc.So much of inconvenience was caused due to less educated staffs at RANCHI AIRPORT. Please educate the staffs to behave well . Just to earn money they wanted me to give the other luggage as Check-in luggage .They think that they are too smart to act but we as customers are well aware of the rules too .I accommodated my laptop in the airbag and I went and those staffs could not do anything as they knew that they were are fault. It is really foolish of them to act as i took my things the same way.I think even if i have 10 hand luggage's within the KG limit they cannot stop us from taking the same.