Dominos Pizza — False advertising, fraudulent practices, unprofessionalism

Address:New Delhi, Delhi

On 24.7.15, I had ordered for 2 medium Pizzas, 1 garlic bread and 2 chocolava cake @ 9.10 pm reading seeing their buy 1 get 1 free offer. First, their online portal was not accepting the offer, hence I called Dominos, D Mall, Paschim Vihar, New Delhi, the nearest outlet to our place. The person who answered my call said, their server is down and he does not have more information. I gave the order over phone, then he said as this order is on offer, he cannot guarantee a delivery time of 30 minutes, immediately I changed the order to 2 regular pizzas in which there was no offer, but would be delivered in 30 minutes time. I kept waiting till 10.20 and when it was not delivered till then, I tried calling their customer care no. 68886888, but as bad as their professionalism, even their phone line was down. When I called their outlet, the girl who picked the phone, after taking my details, authoritatively said, "aapka order toh abhi nikal jayega", when I reminded her of the 30 minutes delivery, she said, because of the rush, that was not possible, then on my insistence she handed over the phone to the outlet manager, who again was singing the same song. Ultimately, I had to cancel the order and cook to eat for dinner. At 10.40 their delivery boy came running with the pizzas. What is so ridiculous is that when they said that if we take the offer pizzas cannot be delivered @30 minutes, I called them again to change the order to regular pizzas in which offer did not apply, there was just a gap of 2 minutes and the person who picked the phone said it cannot be changed as the order for my pizzas are already loaded in the oven, when I countered him that how could he do it in 2 minutes he said, he would change my order to regular pizzas, but rudely answered that I cannot make any further changes. When they load the pizzas within two minutes of the receipt of the order, how come they fail to deliver it in 30 minutes to a place which is hardly 500 meters away from the outlet. More so even, they even do not have the courtesy while speaking to the customer. This is my third consecutive experience of failure of server and delay in delivery which has forced me to lodge this complaint.
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    No.38, Ground Floor, Bull Temple Road, Basaveshwara Temple Road, Basavanagudi, Bangalore, Karnataka, India - 560004
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