[Resolved]  ICICI — Asking to visit the branch

Address:

Bangalore, Karnataka

I have a taken a housing Loaan from ICICI in 2006, have been paying the EMI on timely basis, however, now I plan to do a balance transfer, therefore called up the branch asking for Loaan balance statement and list of documents statement - as this was required by new bank. However, the customer care said, they have taken off this item through phone call, need me to visit branch for the same for requesting once and once to collect the same.

This is not fair - please advise all banks to support this request through customer care, else I will have to take leave once for requesting and once for collecting.