Apollo Munich Health Insurance — After submission of each document my claim is rejected

Address:

Thane, Maharashtra

When we took policy we cleared everything that 20 yrs back I was having paralysis but naw everything is ok. Policy advisor said its ok . He took my document n signature on form and I got policy document .after few month I admitted in hospital due to normal weakness, headache, body pain and loss of appetite. I claim for my cashless policy but Appolo rejected and my advisor said I vl get reimbursement .after runing for 2 month they rejected my claim they r asking for 20 yrs back paralysis report .I don't have those report but all other required document I submitted.