[Resolved]  Snapdeal — Product not dispatched

Address:

Bangalore, Karnataka

The main reason for writing this mail is to let you know about the frustration of a consumer on the order from Snapdeal.
I am a buyer who goes for online purchases and most of the shopping is being done either from Flipkart or Snapdeal.

For the order no "[protected]" purchase date October 02, 2014 I am freequently in communication with your customer care and am not able get the solution. From last 10 days the status is showing as "Your order is packed and waiting for courier pickup." However while placing the order it was showing that, your order will be sent within 2-3 working days.

Now if I call to the customer care, the reply is (15th October 2014) "The vendor is not having the product with him till date so it is getting delayed and may be delivered within next 48 hours else you can cancel the order." If the product was not available with the vendor, then while placing why it was showing as product is available and will be delivered in 2 days and also why the status from October 06, 2014 it is showing "Your order is packed and waiting for courier pickup."

Also I have ordered one more product with order no. [protected] the same problem, no updates.

In the mean time, I have ordered one more product from Flipkart and the product has been dispatched within 3 days.

This kind of service is creating a negative buzz and I will definitely think again and again before ordering from your site again.