[Resolved]  Indraprastha Gas Limited — Getting billed even though not using IGL services BP No: [protected]

Address:

New Delhi, Delhi

This query is in regards to the fraudulent Billing being done on the BP No: [protected] Installed on the below mentioned property. Address: Flat No:13C, Block AJ, Shalimar Bagh, Near: Prabhu Dayal Public School New Delhi -110088 Meter No: 31582641 I ordered a temporary disconnection of the IGL services on account barring BP NO:[protected] installed at the above mentioned address on 17/03/2014 via request No ONM[protected] due to Renovation work being carried out on the said property and the temporary disconnection request completed on 20/03/2014. It's been noticed that since then we have been wrongfully billed and charged by IGL as there should be no bills generated under my account as the line is disconnected and no usage is being done on the above connection via Meter No:[protected] since 20th March 2014. The Bills that were generated since then [protected] generated on[protected] for amount : 1479.84 (Paid -Auto debited from my account) [protected] generated on[protected] for amount : 93.15 (Paid -Auto debited from my account) [protected] generated on[protected] for amount : 3760.98 (Paid -Auto debited from my account) I called up IGL customer care and the representative informed me that IGL bills its customers on assumption usage and not actual, I requested him to stop the billing as there is no usage done from our end and requested for refund, the rep advised me that he would put in a request for stop billing and requested me to write an e-mail to customercare.[protected]@igl.co.in for refund. I wrote around 4 e-mail to the above mentioned address however never received a revert from them, so I discontinued the follow up's hoping that the customer care rep would come good on his word. However that was not the case I was going through my bank statement recently and found that IGL once again generated a bill of Rs 2588.28 on[protected] and debited the amount my account due to standing instruction to the bank. When I checked my account on IGLonline.net I didn't find any previous amount showing in credit nor any response from them to my request. I would request if you to please share your suggestion/thoughts on what options I have in order to recover my money from IGL. Thanks, Regards Abhishek Sharma PS: attached images of the complaint being done online and emails/follow up emails written to customercare.[protected]@igl.co.in