Indraprastha Gas Limited [IGL] Customer Care
Indraprastha Gas Limited
Customer satisfaction rating: 1%
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Indraprastha Gas Limited [IGL] Customer Care

Indraprastha Gas Limited

IGL Bhawan, Plot No. 4, Community Centre, Sector 9, R K Puram
New Delhi
New Delhi District
India - 110022

Customer Care Phone Numbers and Contacts


Additional info
Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indraprastha Gas Limited [IGL] related photos (16)

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Indraprastha Gas Limited [IGL] Customer Care related pictures (16)

Indraprastha Gas Limited [IGL] Complaints & Reviews

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Indraprastha Gas Limited [IGL] — Pipe natural gas

 Prashant Sharma. on Jul 12, 2016

I am writing to you in complete distress and agony which i have faced in getting new png connection for my home from igl.

I applied for new connection and i was given a lead no. 8800127092.
Also the bp number was allocated to me as 4000386211.

I have submitted all relevant documents on 12-jan-2016 and receiving is attached for your reference.

My cheque drawn on hdfc bank with chequeno. 818331 was cleared on 23-feb-2016. i am also attaching statement of the same.

Since then i have opened complaints and no action...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — Non installation of new connection

 manojdev on Jul 12, 2016
I have applied for the new connection on 30.6.2016 and deposited a demand draft of Rs.1000/- in favaour of Indraprastha Gas Ltd. vide Syndicate Bank demand draft no.469509 dt. 29.6.2016 as required.
The New connection is yet to installed. No one also visited despite a period of 12 days.On requesting their telephone number 46074607 it is not responding.
Vide e-mail of their customer care, they are asking for BP number and Registered Lead Number which is not available with me. As I have not been registered despite 12 days of applying. They are also not able to clarify what is Registered...
Complaint comments  Read comments Complaint category Other

IGL — Setting in cng filling point

 canitinjainmrt on Jul 4, 2016
Dear Sir,

I travell daily b/w meerut to ghaziabad and there is CNG Station Near Murad Nagar,

From Past One Month I am noticing they have made some setting in the filling point due to which meter is showing more bill than the actual insertion of CNG GAs in the Car,

Multiples times i point out the same to the boy standing the filling point and to the manager, they argue with us.

Please check the Same...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — No installation of png gas connection from last 6 month with infinite follow ups

 singhankit400 on Jun 1, 2016
I am fedup with the service provided by the IGL.I am following from last 6 month and also deposited installation money of Rs.6000 and from the day we try to follow up every week but their officials including CC, Control room always excuse us with new ideas.They sometimes do not pickup the calls and also transfer one call to others.
Some says it is not our department
Some says it is not our area
Some says it is not our work of scope
Some are saying it is going to install by next week from last 6 month.

We are very frustrated with their service and also concerned...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indraprastha Gas Limited — No confirmation of my bill payment (igl) [Resolved]

 NikzBhatt on May 27, 2016
My business partner no. Is: 1000140791
On 25.05.2016, i have paid my bill of igl due on 28.05.2016 using freecharge (Free charge order id is: fcgw160525391471769, payment date: 25/05/2016) application in my phone. The amount of bill i have to pay is rs 1175.63. By mistake, i have paid rs 1644.26 by entering a wrong amount. (In such cases igl compensate that extra money in next bill). Transaction was successful from freecharge and money is deducted from my account yet i didn't get any confirmation receipt that bill has been paid. Website of igl is showing unpaid bill payment status. Receipt...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Payment failed on inline portal, were not sending bills and adding up late charges again and again.

 RahulLakshya on May 10, 2016
I have an IGL png connection in Crossongs republik, I received bills till september 2015 but did not receive any bills after that, called them up on customer care so many times, there also the waiting time was always more than 10 min, even after that so many times call gets disconnected as soon as any operator takes up the call. I got a complaint# 9900217880 for this issue, when I am not receiving any bills without any of my faults, then why will I pay the late charges, even after my complaint there was no action on this complaint.
Second Issue, when I got fed up with not receiving the bills,...
Complaint comments  Read comments Complaint category Products & Services

Indraprastha Gas Limited [IGL] — No activation of my installed connection

 Divyanshu Mittal on May 9, 2016
B. P no. 4000398484
Address: harsukh apartments sect 7 dwarka flat no. 135

Corruption prevailinf in the offices of igl at dwarka.
At phone no. 01164512602, no one us ready to tell their name. When asked to solve problem they put phone on hold and laugh. Although this no is listed as emergency no in dwarka igl site.
Even after complete installation no one is coming to activate it for last 9 days.
No one is picking the phone at no. Provided by igl people who came fr testing that is 011253660412.
Highly corrupt unit....
Complaint comments  Read comments Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Refund request:id 2014192086, bp no. 4000329569

 Upasana Gupta Jain on May 5, 2016
This is in regard to the above referred bp no. 4000329569.
We have applied for png connection & paid rs. 6000, against refundable security deposit.
Now, we have shifted, therefore request you to please refund us the security deposit & send the same to
Shri mukesh chand singal
29, nishant kunj, pitampura
Near kohat metro station, delhi-34.
Required documents already submitted, & communication sent through post & on tele call as well.

But refund is still awaited.

We look forward to your reply on
Complaint comments  Read comments [1]Complaint category Other

Indraprastha Gas Limited [IGL] — New gas pipe line connection

 Anil Jain 0383 on Apr 29, 2016
My name is anil jain, resident at 120, rps, first floor, dda flat, mansarovar park, shahdara- delhi-110 032. I applied for new gas line connection (Png) in june 2015 & paid rs 6000/- cheque & was honored in bank on aug 2015.

My bp 4000338868 with igl. My problem is that the pine was fitted (Along with meter) but not connect with gas burner, due to copper tube not fixed in that.

I had made several times complaint to the company but engineer/contact person came only two /three times & promised to fitted within a day, but not yet operated, the problems remains as it is....
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Receipt of incorrect png invoice after permanent disconnection

 Roopak Singhal on Apr 27, 2016
This complaint is in regard to receiving of bill inspite of permanent disconnection of png connection.

My bp no. Is 7000081671. I made a request for pd (Permanent disconnection) with device removal via token no. 9900126750 and my connection was disconnected on 08th jan' 2016. At the time of pd reading of meter was 159 scm but igl send me bill for 240 scm.Also, when i contacted igl, i ahev not received any satisfactory reply from them.

I want to know that if my device was permanently disconnected on 08/01/2016 with reading of 159 scm then how could igl sending me bill...
Complaint comments  Read comments [1]Complaint category Utility Services

Indraprastha Gas Limited [IGL] — Excess bill & wrong bill sent without adjustment

 varunkapoor270 on Apr 19, 2016
Dear mam/sir,

1) i ramesh kumar kapoor (Business partner no. 1000146486) had received a bill for rs.386.85. Which was due on 03-03-2016. Due to faulty online system of igl, the system was not accepting the payment of actual amount of rs 386.85, but was indicating "make payment of rs 936.85".
Therefore, an excess payment of rs 550 was paid & due to the faulty system of igl, no transaction id was communicated to me.
Therefore, it is requested that this excess amount of rs 550 may kindly be refunded to me or may be adjusted in my future igl bill.

2) please...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — Non refund of security deposit rs. 6000.00

 arvind220763 on Apr 18, 2016
Dear sir,
I have deposited rs. 6000/- for domestic png connection at 114, pocket – d dilshad garden, delhi -110095, on 02-04-2015, but after 45 days of depositing money no connection was provided only bp no. 4000335783 created, i could not wait for more time as my family is with me and i was facing problem in daily kitchen work, so i have applied for lpg connection and it was delivered within three days, after that i have applied for refund of my money from igl with duly filled application form, cancelled cheque and other documents on 22-05-2015 and the documents were received in your...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — Extremely poor service!

 rajeev ahuja on Apr 15, 2016
I called IGL customer care and reported about the gas leak from rubber pipe in our kitchen. The complaint was made around 1 pm. Till 9pm nobody had reverted to me even to provide an idea as to when anybody would come to replace the pipe. I was told by the customer care that within 3 hours somebody will contact and I should pick up my phone. I sat next to my phone and stayed put at home. When no contact was made even after 5 hours I called their zonal emergency as well as Delhi emergency numbers. They all reassured that somebody will be contacting within next 1 hour. Alas, several next hours passed...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — Delay in piped gas connection

 Adite Paul on Mar 31, 2016
My BP number is 4000378061. I made an application for a new piped gas connection in Chitranjan Park over 6 months ago. Since then I have been repeatedly requesting a status update and have been told time and again that the feasibility check is on hold and that my request has been put on priority and that someone will call me, but nothing has happened since. I have tried calling all the complaint redressal authorities mentioned on the IGL website but neither do the phones get picked nor have any of them bothered responding to my email. I am extremely frustrated and am getting really sick and tired...
Complaint comments  Read comments Complaint category Government Organizations

Indraprastha Gas Limited [IGL] — Excess billing

 RAMAN KR PARASHer on Mar 22, 2016
My BP no 4000177512 Raman Parasher at 35 B, pkt B DDA Flats West gorakh Park extn Shahdara Delhi110032. I am not leaving in the above connection address since Sept, 2015. House is locked since that period as i have been living in Bangaluru with my son. Since than no consuption of png gas is done due to house locked except one month in which we updated u our consuption 9scm. I have been getting bills of Rs 196/- and Rs 198/- every month instead of the minimum bill.I donot understand why such excess billis are be sent and are being charged from us . Kindly send us the revised bills after adjusting...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — No bills no online service no portal for igl working for customers

 Ajay Kataria on Mar 17, 2016

We are using the IGL PNG services from more than 6 months. This is to inform you that the site is not working more than three months. We are not even getting the bills by courier and not even through email. Have raised couple of complaints but unfortunately to say this is more like the Government Office where nothing will work.
My B P No. is 4000286573. Please note firstly no one picks up the phone on the landlines if you are lucky and someone picks the phone then before asking the questions he will put the phone down or disconnect without even asking query...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Misbehave and decline to fill gas

 shivang goel on Mar 13, 2016
Dear Sir/ ma'am,

Today I was coming back from Merrut, In the way, I went to "IGL CNG Pump" Address: "NH 58, Asalat Nagar, Uttar Pradesh 201206". In this filling station. I found very poor behavior. They declined to fill CNG while CNG was available at that time. There was no fuel in my car at that time, I had to push my car till 2KM. Very irresponsible behavior. Some other people were telling me that they always behave rudely with customers other than his own cities. They don't have power to decline filling the gas. Its happened at 6:15 PM 13/03/2016.

Please take a...
Complaint comments  Read comments Complaint category Gas Stations

Indraprastha Gas Limited [IGL] — Imposed extra charge-reg.

 dhaneta12 on Mar 3, 2016
In reference to the subject cited above, , I have complaint on 19.02.2016 in your forum and they visit the home and resolve the problem But they have charged Rs. 150/- as Visit charge by igl employee/technician. So i am very unhappy and also they have charged a new connection Rs. 360/- when Mr. Ranjit (Igl employee) installed the connection but i have submitted DD Rs. 1000/- for govt. accommodation for new connection. So please it is my humble request to you, look into the matter and take necessary action at your end for why they have charged extra money/Rs.

Complaint comments  Read comments Complaint category Other

Indraprastha International School — Igl bill paid already

 Pcsonika on Feb 28, 2016
I have paid my igl gas bill through their online site on 24th of September 2015 but they are sending me messages regarding the bill stating that my 861.80 ₹ bill payment is still pending.I have contacted then a lot of times but they always make excuses. Please solve this problem as soon as possible...
Complaint comments  Read comments Complaint category Other

Indraprastha Gas Limited [IGL] — Fraudulent png bills ref: bp no. 1000082249 and meter n. 30078911 in the name of sh rajeev khanna.

 rajeev456 on Feb 19, 2016
I got Piped Natural Gas / PNG connection from INDRAPRASTHA GAS LIMITED in my DDA Flat No. E-2/1/24, Sector -15, Rohini, Delhi but I have not consumed any Gas for the last 7 years ie since Jan 2009. due to my transfers outside Delhi.. But the company IGL is making invoices / Bills on assumed meter readings and charging me over Rs 400/ every month since Jan 2009. The IGL staff has not taken actual Meter Reading since Jan 2009 as the premises were locked. The actual Meter Reading in Jan 2009 was 464 .172 and still it is the same reading ie 464.172. I have made several complaints to the Chairman Indraprastha...
Complaint comments  Read comments Complaint category Utility Services

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